Customer Service Manager

Amber Lowe

Resume of Qualifications

Home Phone 404-***-****/ 404-***-****(CELL)

Email:*************@*****.***

Objective:

My objective is to match my employment skills positively with my job search.

Customer Service Skills:

I am considered people oriented, as I enjoy working with people. As a Customer

Service Representative at Wal-Mart, I received numerous positive comments and

many gift offers from appreciative customers. Customers would return and look

and/or ask for me specifically to receive a certain level of assistance which they

were accustomed. I perform my job to the fullest and my desire is to pour myself into

my work 100 percent.

Receptionist Skills:

My customer service skills and smiling personality helped in this area tremendously.

As a receptionist, my responsibilities included greeting all customers physically and

via switchboard phone. Position also included screening and transferring calls.

Secretarial/Clerical:

Duties included typing 45-50 wpm, copying, faxing, internet research and skills, supply ordering, associate scheduling, sorting, outgoing and incoming mail and filing.

Qualifications include:

Working in fast paced- customer service, retail oriented environments. I also have experience as an Assistant Manager. This duty included sales experience which required me to oversee that all daily goals were met by my team. I also provided customer service, answered calls, made schedules, did payroll, completed overall register transactions such as issuing credit, debit, checks, gift cards, and traveler’s checks. I also wired and received money. Distribute money order requests, as well as process bill payments. I sent and received faxes and made copies. I used various word processors to complete paperwork typing 40-50 wpm. I also was responsible for filing.

2010-2011

MAKEUP ARTIST/ ANGIE'S BEAUTY SUPPLY

I WORKED AT ANGIES TEMPORARILY UNTIL MY COSMETOLOGY PROGRAM STARTED. I HAVE BEEN DOING MAKEUP ON MY OWN FOR THREE YEARS NOW. AT ANGIE'S I PROVIDED SERVICES SUCH AS: EYESHADOW APPLICATIONS, FOUNDATION APPLICATIONS, CORRECTIVE MAKEUP,EYEBROW SCULPTING, LASH APPLICATIONS(STRIP AND INDIVIDUAL). PROVIDED HOME CARE INFORMATION UNTIL FOLLOW-UP APPOINTMENT.

2009-2009

Food Service Worker/Teller, Aramark

While working with Aramark I prepared food orders, ran the food service line, ran the register during lunch and also ran the register in the coffee shop. At that point I refilled all grab and go machines and kept an account of all inventory. I prepared various kinds of beverages daily, as well as, closed down the coffee shop. I cleaned every afternoon and made sure the café would be ready for a smooth operation for the next morning.

2009-2009

Catering Company/ Nine Degrees North

Here my duties were to assemble food buffet lines for lunch and breakfast. Assist customers as needed with various food options. Broke down areas and cleaned for next shifts, also prepped food and replenished food trays as needed.

2007- 2008

Customer Service/Money Center Associate, WAL-MART SUPERCENTER

Here my duties are to return, and or, exchange items depending on situation. I deal with large amounts of money and inventory coming in and out of our store. I also answer calls and assist customers as needed. While on the other hand working in the Money Center I send, receive, and process money grams, make copies, send faxes, and make vendor payments.

2007-2007

Server/ Food runner, NEIGHBOR’S PUB

My responsibilities here were to serve customers and make sure orders are placed correctly. I also ensured that all food was perfected before reaching the customer’s tables. I made corrections to all orders and made sure that everything the customer needed was at hand!!

2006-2006

Assistant Manager, HIBBETT SPORTS

My duties here were to open and close the store which required turning on all security cameras, counting all tills to make sure they were at an equal amount at every open and close, turn on all lights, unlock doors, and complete daily goal sheet. I also greeted all customers, ran the register, ran debit/credit/check transactions, posted payroll, met daily quotas, dealt with large amounts of money and completed all paper work. I also dropped off bank deposits at open and close, handled shipments, inventory, as well as, assisting customers as needed. While making sure all staff stayed on top of things ensuring smooth daily flow with no disconnects.

2005-2006

Sales Associate, SPORTS ELEMENTS

I greeted all customers, helped as many customers as possible, met my daily goal as a sales person, and cleaned the store as necessary. Inventory was also one of my responsibilities here.

2005-2005

Cashier/Shift Manager, WK WINGS

I took food service orders, ran the register, kept up with all inventory, and made sure all customers were assisted. At the end of my shift I did all paper work, counted down

my till, and left for the evening after making sure all the next shift members were present.

When I worked last shift, I made sure food counts were accurate and everything was set up properly for next shift.

2004-2005

Cashier, WAYFIELD FOODS

Here I ran the cash register, greeted all customers, and dealt with large amounts of money, did debit/credit, check transactions also WIC, zoned the store and did returns and GO-backs at the end of the night.

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