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Estrellita resume

October 20, 2008

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Estrellita Arce

**** ****** **** ********** ** 75006 Phone number: 469-***-****


Bachelor in English for Translation with emphasis in Languages (nc), Customer Service

representative ( internal and external), Bilingual Telemarketing Supervisor Sales knowledge, English Professor for primary school, fourth and fifth grade in HighSchool and special adults education. Translator in writing in different areas such as sports, hotel management, sportsbetting, printing manuals, engineering systems, etc. Experience in telemarketing and customer services. Besides this, acquired knowledge of two more languages: Italian and Portuguese. Wishing to get into a professional enterprise related to these fields.

Employment Experience

OPAL WEB STUDIO Administration Assistant


Acer Information Services Customer Service Representative


SDB Global Customer Service and Wagering


Cyanamid of Costa Rica Secretary for Davis & Geck Department


C.O.V.AO. English Professor for 4th and 5th Grade


ICE / RACSA International Operator (OBMT)

For five years

Besides this, I have Education experience for 20 years in Costa Rica since 1987 in recognized institutions such as: C.O.V.A.O ( Professional Arts and Offices College ) , Santa Cecilia School, INTEC,Universal de Idiomas and Colegio Santo Tomas de Aquino (UACA) and others.

Seminars Courses and Workshops

Workshop of Typical dancing from CR UCR Feb. 1987

Management Course Acer May 1998

Management Writing Course Acer May 1998

Scopus Course (computer program) Acer June 1997

Quality and Customer Service Theseus Group UNED January 1998

Education for our Health UCR January 1990

Customer Service for Touristic Enterprises FUNDES Ag-Sept.1999

Banks Systems and Financing Seminar Acer January 1998

Congress and Certificates

I Centro American Hotels Congress Hotel Herradura 1999

Employment, Leadership and Productivity Acer July 1998


Labor Legislation in Costa Rica IRPA Dec. 1999

Certificate of Educational Programs Public Education Ministry

(Word, Excel,Windows98,Power Point)

Receptionist Certificate IRPA September 1989

Human Resources Certificate IRPA 1989

Telemarketing Tuition Certificate Telac-USA 1997

100% quality in Customer Service Telac-USA 1996

Certificate to the Best achievement Telac-USA 1996

In Bilingual Telemarketing

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