Customer Service Real Estate
Resume:
BARBARA M. NICHOLS
Glenside, Pennsylvania 19038
***********@***.***
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OBJECTIVE:
To obtain a challenging position that will allow me to utilize my organizational, planning, customer service, management and exceptional interpersonal skills.
EMPLOYMENT:
03/09 - 06/11 Department of Commerce, Bureau of the Census
Team Supervisor
• Responsible for Management and close control of field, office, quality
assurance, and evaluation of a number of temporary field staff.
• Provided supervision, guidance, and technical direction to field supervisory
staff, regional technicians in their liaison activities and office support staff
• Ensured field operations were completed on time, within budget and data
quality standards. Monitored cost and progress reports
• Provided direct supervision of 10 - 20 field managers who served as field
managers and technical staff support over a large field and office workforce
• Provided group and individual training sessions. Sessions varied from one day
to two weeks
• Developed strategic plan for field enumeration and recruitment for the
assigned area using demographic, geographic and socioeconomic
characteristics of the area
• Interviewed prospective candidates, evaluated staff and recommended
appropriate actions when necessary
06/04 - 03/08 First States Management Corporation
Tenant Service Coordinator:
Responsible for all tenant relations
Prepare work orders and communications for maintenance, security
and engineering team members.
Monthly building walk through with maintenance team
Coordinate quarterly tenant meetings
Monitor tenant leases for compliance
Prepare, track, and obtain bids for service contracts
03/99-09/00 Department of Commerce, Bureau of the Census
Regional Recruiter:
Trained Assistant Managers for recruiting for forty-two local Census
offices
Provided administrative and technical support services in areas such
as recruitment, testing and selection
Provided guidance while demonstrating the ability to manage, assign
work and set priorities
Responsible for recruiting management personnel approximately
sixty people per office and for the field approximately three hundred
thousand in the region
Developed strategic and regional recruiting plans
Responsible for placement of advertisements (print and radio) and
scheduling television interviews
Monitored recruiting status to ensure attainment of goals
07/96-07/01 Philadelphia Sheriff’s Department
Auctioneer:
Presided over Judicial Mortgages
Presided over tax lien sales
Presided over delinquent tax sales
03/93-12/03 Frebar Group
Manager of Special Events
Coordinated major events for organizations
Established relationships with civic and community leaders
Proposed strategies to enhance organization and community
relationships
Designed and created promotional and marketing materials,
newsletters and souvenir journals
01/69-03/93 Aetna Life Insurance and Annuity Company
Account Consultant/Senior Pension Marketing Representative:
Facilitated employee meetings re: corporate and individual retirement
plans
Monitored all corporate and individual retirement plans
Provided support and retirement readiness to plan employees
Liaison between employees and the retirement companies
EDUCATION:
University of Phoenix MBA Program
Johnson C. Smith University, Charlotte, North Carolina
University of North Carolina, BA in Psychology and Graduate
Studies.
Central Piedmont Community College AA in Business
Administration
Temple University Real Estate Institute
PA and National Real Estate licenses
COMMUNITY ACTIVITIES:
Director Holsey Temple Board of Christian Education
Member Holsey Temple Steward Board
Christian Methodist Episcopal Church Judicial Council Member
Board of Directors Holsey Temple Federal Credit Union
Life Member and former membership chairperson, NAACP,
Philadelphia Chapter
References furnished upon request.
Contact this candidate