Management

Well-qualified for positions in financial sales requiring excellent marketing and analytical skills

PROFILE

Determined, dependable and highly focused management professional with the proficiency in promoting products and services, increase sales, work cooperatively with clients, and contribute to business growth with high levels of energy and enthusiasm. Hands-on and experienced manager with the ability to manage an organization's day-to-day operations, financial structure, and ongoing corporate strategy – inclined to a position with room for advancement through hard work and performance.

- Proven sales expertise coupled with excellent communication, interpersonal skills, and first rate customer service; able to deliver simultaneous execution and prompt completion of tasks

- Can easily overcome objections and find answers quickly with keen attention to details

- Excellent networking skills and uncommon resilience in achieving goals

- Immense self-starter with exceptional ability to effectively present and sell financial products and services

- Uncommon ability to develop and strengthen customer relationships by anticipating needs and providing solutions to those needs

- Profound ability to learn easily combined with technical proficiency

CORE COMPETENCIES

- Operations Management

- Excellent Product Knowledge

- Coordinate Budgeting and Forecasting

- Organizational Leadership and Relationship Building

- Banking Compliance Issues

- Staff Training and Development

- Accurate Documentation

- Outstanding Customer Service

CAREER WORK PATH

Pulte Mortgage LLC - Tampa, FL

Production Manager Jan 2004-Feb 2009

- Oversaw profitability, customer service, and revenue growth; supervised the training of sales team in employing financing to sell more homes and persuade buyers to utilize Pulte Mortgage for their financing needs

- Collaborated with the title company and Pulte Homes Closing Department to ensure optimum results at the closing table; coordinated weekly backlog meetings with the senior management and resolved any problem in a quick and efficient manner

- Led a team of 15 loan councilors and 15 loan processors

- Worked closely with senior management and coordinated budgeting and forecasting

- Conducted weekend buying seminars for potential home buyers

- Ensured compliance with local, state, and federal housing regulations in coordination with proper authorities by utilizing knowledge in government home loan programs

Key Contributions:

- Developed the most profitable branch in Florida for the past 12 quarters with an increase in customer service rating from 85% in 2003 to 91% in 2008, surpassing goal of 90%

- Played a key role in leading the highest capture rate in the state for the past three years and a national ranking of fifth in 2006 (91%) and third in 2007 (91%) with 54 other branches; ranked second in the nation in 2008 with a capture rate of 93%, exceeding goal of 90%

OTHER POSITIONS HELD

Pulte Mortgage LLC - Tampa, FL

Branch Coordinator Nov 2002-Jan 2004

Wells Fargo Financial Acceptance - Tampa, FL

Credit Manager Oct 2001-Nov 2002

Chase Manhattan Card Services - Tampa, FL

Team Lead Collector Nov 1999-Oct 2001

Senior Collector Nov 1997-Nov 1999

Collector Aug 1995-Nov 1997

EDUCATION

University of South Florida, Tampa, FL

- Master of Business Administration, Ongoing

University of South Florida, Tampa, FL

- Bachelor of Science in Finance, Aug 1998

AWARDS AND HONORS

Golden Key National Honor Society, 1998-Present

PROFESSIONAL AFFILIATION

Member of Florida Mortgage Bankers Association, 2005-Present

Contact this candidate