Sales Customer Service

JONATHAN UNGER

Los Angeles, CA

Mobile: 305-***-****

********.*****@*****.***

Summary of Qualifications:

High energy sales professional who effectively executes Corporate marketing, sales and forecasting strategies, while developing long-term equitable business partnerships. Thrives in competitive team building environment yet can equally perform as an individual contributor. Results driven and motivated to organize and implement complex solutions to increase company profitability and create product/service awareness. Project and team management skills with an interest to train, motivate, and oversee program expansion.

Credentials:

Florida International University – Miami, FL

Master of Business Administration

Florida International University – Miami, FL

Bachelor of Business Administration in Human Resource Management

Core Competencies

Sales / Incentive Planning P&L Analysis Recruiting Talent

R3 Training Project Management Inventory Management

Merchandising / Product Launch Customer Satisfaction Developer of People

Professional Experience:

Sony Electronics – Century City, CA/ Miami, FL 04/2009 – 08/2011

Premier consumer electronics company multifaceted distribution of consumer electronics to professional equipment, with more than 165,000 employees and annual revenues in excess of $80B.

General Manager (Concept/ Global Store)

• Hand selected to lead sales and operations team for Sony’s first Global Concept store.

• Managed every aspect of the store, developing and motivating the entire staff to provide a superior level of customer service that will maximize sales and profits ($18 million USD in sales and $6.3 million USD in profit).

• Executed the standard that others aspire to through effective and ongoing communication, training, and feedback skills.

• Oversaw 3 department heads who managed 30+ sales associates within the store, ensuring that the highest level of customer service and operational standards are upheld. Additionally I was responsible for meeting and exceeding all given sales targets and controlling expenses through detailed P&L analysis and action planning.

• Leveraged my entrepreneurial spirit to effectively work with all cross functional partners (HR, IT, Legal, Operation, etc.) to effectively solve problems which enabled me to have the most profitable store within the fleet and received many awards for sales performance.

Sales Manager (Aventura, FL Store)

• Lead Sony’s highest volume store ($18 million USD)

• Managed store sales operations via 2 Assistant Sales Leaders, 1 Sales Supervisor and 18 Sales Associated

• Ensured compliance with all processes and procedures

• Ensured all sales staff are trained, competent and qualified on product technology and sales skills

ThinkSmart Inc. – FL 09/2008 – 2/2009

ThinkSmart a subsidiary of SmartWayLeasing based out of Europe provides an alternative method of payment via leasing opportunities to business customers through big box retail fronts.

Regional Manager

• Spearheaded ThinkSmart’s finance solution with over 140 Office Depot retail stores in Florida.¬

• Generated ~$4.1 million USD per month in lease revenue through effective sales/product training of 40 market specialists.

• Aligned, Implemented and drove the sales plan for the assigned region, in accordance with the outlined corporate objectives and goals.

• Oversaw the process for recruiting, training, managing and development for the team of Supervisors and Field Support Representatives in multiple markets for peak performance.

• Effectively worked with departments across the SmartWay organization fostering clear and effective communication while contributing to cross functional objectives.

Dell Inc. – Aventura, FL 03/2003 – 02/2008

Dell, Inc. is an American multinational information technology corporation based in Round Rock, Texas, United States, that develops, sells and supports computers and related products and services. Bearing the name of its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide. Dell is listed at number in the Fortune 500.

Position: District Manager

• Managed 5 stores that generated $30 million in sales revenue annually.

• Developed and executed annual sales forecast (grew business 3mil/yr 3 consecutive years), training, and staffing based strategies implemented based on trends, market demands, and corporate objectives.

• Additional accountabilities were for effective management and execution of P&L, budgetary factors, hiring, training, staffing, ensuring all administration, branding, and asset management are being maintained to company standards.

• Received 3 Circle of Excellence Awards, which is given to the highest performing person by position in terms of sales vs. target.

• Managed 30 retail sales representatives/5 store managers at various malls throughout South Florida.¬

Store Manager

• Generated $6 million USD in sales revenue annually driving a 9% increase year-over-year.

• Executed sales and marketing strategies that would deliver maximum profits, ROI, market share customer and employee contentment.

• Directed all merchandising per corporate directive, ensured all operational tasks were handled effectively by target completion date (consisted of product refreshes, planogram changes, and physical alterations to the store front)

• Won 4 Circle of Excellence awards.

VoiceStream Wireless – Indianapolis, IN 04/2001 – 07/2002

VoiceStream Wireless Inc. traces its roots to the 1994 establishment of VoiceStream Wireless PCS as a subsidiary of Western Wireless Corporation. VoiceStream Wireless Inc. is a subsidiary of Deutsche Telekom AG valued at $35 billion USD.

Sales Representative/New Hire Trainer

• Executed Voicestream’s (now T-Mobile) retail launch in the Indiana market. Supported sales efforts for various locations through direct selling via retail front as well as acting as the new hire trainer for the state.

• Within the 2nd month of employment U led the state in activations (190/month avg) which was double the next highest performer.

• Leveraged on-line resources, tools, and cross functional support to be the highest volume seller in the state of Indiana.

Best Buy, Inc. – Miami, FL 01/2000 – 01/2001

Best Buy Co., Inc. electronics specialty retailer of consumer electronics in the United States, accounting for 19% of the market. It also operates in Mexico, Canada, China, Turkey and the United Kingdom. Best Buy operates more than 1,150 stores in the United States, Puerto Rico, Canada, China, Mexico, and Turkey.

Sales Lead

• Oversaw BestBuy’s wireless department (consisted of cellular products, digital cameras, and handheld devices).

• Responsibilities included ensuring that each customer received outstanding service by providing a friendly environment and customized sales approach based on customers end to end needs.

• Highest volume sales associate within a 12 member team

Computer Skills:

Microsoft office suite, networking, WebEx, Microsoft live meeting, and hardware installation.

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