Customer Service Assistant

Mary Michelle Ross

**** ********* ****** ****** ****, NC 27513

Phone 910-***-****

E-mail ***********@*****.***

Mary Michelle Ross

Objective: To obtain the position in the field of customer service.

Employment:

October 2010-present Workplace Options Call Center

Raleigh, NC

Position Held:

Back Up Care Advantage Specialist

Description: Schedules reservations for in-home and center based care for employees whose employers offer the benefit. The benefit is designed to assist employees arrange care for children and adults and elderly when their normal care arrangements have a fall through. Work in a fast paced environment and answer multi-lined phones. Calls providers (in-home agencies and day care facilities) for employees to check availability for care. Register employees whose employers offer the benefit. Process payment over the phone for balances and co-pays.

September 2008-Oct. 2010 NC Farm Bureau Insurance District Claims Office

Durham, NC

Position Held: Field Assistant

Description: Responsible for answering a multi-lined switchboard, greets consumers as they enter and exit office,

provides assistance to the District Claims Manager and Field Adjusters such as entering and developing checks.

Confirms coverage for claims recently entered.

Enters any claim data entry on PMS screen.

Sort and deliver mail to adjusters in a timely fashion.

April 2008-April 2010 Durham County Community Living Program, INC

Durham, NC (part-time)

Position Held: Personal Assistant

Description: Responsible for instructing, monitoring, and intervening to target important adaptive skills related to self and home care and fostering independent living skills.

Provide aid to the resident so that he/she can engage in activities and interactions from which the resident would be limited or excluded from due to his/her disability.

Responsible for implementing services to the resident who may need assistance in self help care.

January 2008- March 2009 Hyatt Place Raleigh Durham Airport

Morrisville, NC (part-time)

Position Held: Gallery Host

Description: Responsible for greeting guests that enter in and out of hotel and making sure that they are correctly checked in and out of their room through the WIN PM system.

Provide direct and indirect customer service to guests whether it is in person or through the telephone.

Handles accounting and customer care issues.

Jan. 2007-May 2007 Carolina Justice Policy Center

Durham, NC

Position Held: Undergraduate Intern

Description: Responsible for answering phones, organizing talking points for legislative bills, the upkeep of the agency office. Provided assistance to both the Executive and Assistant Director.

Feb. 2007-Jan. 2008 Extended Stay Hotels

Morrisville, NC

Position Held: Guest Service Representative

Description: Checked guest in and out of rooms through a computerized system, answered multi-lined telephones, and handled accounting and customer care issues.

Education:

August 2003-May 2007 North Carolina Central University

Durham, NC

Political Science Major

Cum Laude Graduate

References available upon request.

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