Customer Service Quality Control
Resume:
Derrick Allen
Houston, TX 77096
Cell# 910-***-****
***************@*****.***
__________________________________________________________________
Objective: Looking forward to challenging employment advancement where I can utilize my extensive skills, leadership, management, and experience.
Summary of Qualifications:
Expert knowledge of logistics and integrated supply management. Highly skilled in categorizing and taking accurate inventory accounts of availability of supplies. Excellent ability to document, process, and distribute materials and supplies.
Employment:
May 2010 - Present – Staffmark @ Shell Lubricants, Houston, TX - Forklift Operator
Ensure the integrity of all finished oil products shipped from facility to customers.
Validate the package condition of the all products shipped. Provide a clean and attractive quality product.
Wear and knowledge of PPE.
Review special loading instructions and verify all product quantity that is picked along with verifying carrier on paperwork.
Inspect Forklift and fill out all check list and complete forms.
Follow loading procedures for drop trailers/containers and customer pick-ups, export containers/trailers with metal bands/plywood to secure drum loads as well as cases loads.
Apply and carry out the appropriate action to loading and unloading, such as note, warning, caution, hazardous, and environmental. Inspect shipping dock doors and ensure proper operation of drum grabber.
September 2007 - October 2008- Kellogg Brown & Root, Joint Base Balad, Iraq - Mail Services Clerk/Warehouseman
Responsible for the security and processing of registered/accountable mail through the military postal system
Proficient knowledge of all USPS and DoD postal policies and regulations
Professional Customer service via in-house counter, email or telephone
Responsible for the handling of retrograde mail, packages, parcels (to include lifting up to 70 lbs) from rotating conveyor belt into assigned destination boxes/tri-walls by units and or APO
Sort all incoming, outgoing, read and routed mail as well as registered, certified and insured pieces/ ability to sequence or place mail in proper numerical, alphabetical or geographic order
Prepare outgoing mail utilizing required materials such as protective sheets, nets and tie downs
Exercised duties such as facing, stacking, bundling and wrapping of outgoing material/ unload loads, move bulk mail and perform other duties incidental to the movement and processing of mail
Received and processed urgent and sensitive documents requiring signature upon receipt
Communicate and interacted directly with supervisor/foreman with status and progress as needed
Prepare and affix routing slips and/or flight tags to mail pouches and or parcels as appropriate
Update records daily of accountable and registered mail via Microsoft Suite as well as upload/download scanner to the worldwide USPS System
Knowledge and understanding of all Postal Manuals to include DoD Manual 4525.6-M, IMM (International Mail Manual), DMM (Domestic Mail Manual), CAMALS (Consolidated Air Massing and Labeling Scheme), TULL (Theater Unit Locator List) and Marine Sort Plan
Knowledge of multi-position letter sorting machine
Daily unloading of retrograde mail containers from military post offices throughout theater
Perform Quality Control (QC) checks to ensure mail is distributed accurately/accordingly
Redirect /Forward mail and/or parcels to units rotating out of theater
Tag, weigh and count outgoing mail as need
Utilized passenger vehicle to pick up mail from various points on base
March 2005 – November 2006 – Kellogg Brown & Root, Joint Base Balad, Iraq – Senior Warehouseman
Daily usage of Standard Army Retail Supply System (SARSS) and Fed log (a Defense Logistic Information Service DLIS)
Offloading and uploading of cargo trucks
Excellent knowledge of standardized supply policies, procedures and/or other written /verbal instructions relating to receipt and/or issue of property items; serviceable and unserviceable parts; Verify NSN’s using FEDLOG
Separate serviceable and unserviceable supplies by class and properly palletize for shipment
Proficient knowledge of supply documentation dealing with sub-hand receipts
Ability to track cargo via RF Tag, DODAAC etc. to determine routing procedures; Proficient knowledge of LOGSA to track items to correct unit /DODAAC
Certified for forklifts 10K and below
Inspect containers/ pallets going in and out Joint Distribution Center
Submit daily reports and inventories of inbound/outbound cargo daily via Microsoft Suite as well as paper copies
Proficient in handling materials and screening as well as the operation of mixed/ frustrated cargo lanes
Operate Automated Manifest System; Storing and redistribution of supplies
July 2002 – March 2005 – Wal-Mart Distribution Center, Hope Mills, NC – Warehouseman/Forklift Operator
Experienced in loading and unloading of trucks, manage all aspects of materials.
Separated incoming merchandise and placed in appropriate bins
Experienced with operating forklift, examine contents and compared with records, such as manifest, invoices or orders to verify accuracy of incoming and outgoing shipment
Determine shipping method for materials using shipping procedures, routes and rates
Prepare documents such as work orders, bills of lading and shipping orders to route materials
Use of a computerized data base to record shipped and received items into the warehouse.
Matching and placing a pre-printed order label to a particular box or pallet and maintain an adequate supply of inventory
August 1999 – July 2002 – Sears, Fayetteville, NC – Warehouseman (Shipping and Receiving Clerk/Customer Pickup)
Preparation of records of goods shipped and bills of lading
Identify information on outgoing shipments against bills of lading, invoices, orders or other records
Maintain shipping records, files and preparing goods for final shipment
Knowledge of all standard shipping methods picker pack, seal, label and affix shipping labels
Prepare materials for shipping using work devices such as hand tools, power tools, and shrink wrap
July 1998 – August 1999 – FoodLion, Fayetteville, NC – Grocery Stocker, Cashier
Performs all functions related to breaking down deliveries and moving back stock to floor and stocking shelves.
Provides excellent customer service at all times.
Stock and clean grocery shelves, bulk bins frozen and dairy case.
Maintain back stock in good order and perform other duties as assigned.
Operate cash register to itemize and total customer’s purchase.
Reviewed price sheets to note price changes and sale items collected cash, check, or charge payment from customer and made changes for transactions.
Accurately counted money in drawer at beginning and ending of work shift
Certificates:
1. KBR Certificate of Recognition
2. Wal-Mart Distribution Loader of the month
3. Forklift Operator Certification
Education:
1. Westover High School, Fayetteville, NC – Diploma – 6/97
References:
Available upon
Contact this candidate