Registered Nurse Customer Service
Resume:
Leticia Otero
Atlantic Beach, FL 32233
OBJECTIVE:
I am an enthusiastic and caring Registered Nurse seeking a position to provide outstanding and compassionate patient care utilizing the nursing process and policies, and procedures.
CERTIFICATIONS:
• BLS Provider (expires 5/13)
• ACLS Provider (expires 10/12)
EXPERTISE AND ACHIEVEMENTS:
• Unit Council Chairperson (January, 2011-present)
• Competent and proficient in basic and advanced EKG interpretation
• Magnet Champion
• TLC (Total Lift Care) coach
• Distinguished Caregiver Award (1/12)
PROFESSIONAL EXPERIENCE:
Baptist Medical Center Jacksonville, FL
Registered Nurse (Medical-Surgical/Telemetry) - June 2007-present
• Competently provide a variety of patient care needs as recognized through the use of the nursing process in a 5:1 and 6:1 patient to nurse ratio.
• Educate patients and their significant others to their disease process and plan of care. Serve as patient advocate.
• Collaborate effectively with an interdisciplinary team of medical and health care professionals.
• Precept staff nurses in areas of patient care, policies, and procedures with demonstrated leadership skills.
• Efficiently assume leadership role of charge nurse frequently.
• Effectively provide a broad range of general nursing care services in the areas of vital signs, telemetry, phlebotomy, catheters, feeding tubes, IV and central lines.
• Administer oral, intramuscular and subcutaneous medications and blood transfusions per hospital policy.
• Recommend and implement changes to the medical unit regarding assignment delegation and prioritization, resulting in a higher standard of patient care, and reassessed/revised plan of care.
• Educate and evaluate the proper use of total lift care equipment.
EDUCATION:
2/2012 Chamberlain College of Nursing
Bachelors in Nursing (BSN); GPA: 3.9 Jacksonville, FL
12/2007 Florida Community College of Nursing Jacksonville, FL
Associate in Science Nursing (ADN); GPA: 3.5
6/2000 Terry Parker High School Jacksonville, FL
High School Diploma
KEYWORD SUMMARY:
• Florida Registered Nurse License #RN9261151
• Competent in Nursing Process
• Proficient in EMR, Microsoft Word, Outlook, and Power Point
• Excellent customer service and communication skills
• Effective leadership skills
• Outstanding organizational skills; maximize time effectively
• Type 80+ wpm
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