BETTY J.BECKHAM

WORK EXPERIENCE

*/**–Present Mayor’s Commission on Aging Philadelphia, PA

Clerical Aide – Apprise

Answer phones; listen to people who have problems and questions

Assist director in the promotion of the Apprise Health Insurance Counseling Program and use judgment in selecting appropriate guidelines, procedure and references

Provide counseling and give information and make appropriate referrals, and complete and submit Client Contact forms

Input data received electronically by fax and wire from Medicare/Medicare Supplemental Insurance, Medical Advantage, Medicaid, long term care insurance and prescription drug coverage and providers in database

9/7–3/08 ExcelleRx/Omnicare Philadelphia, PA

Customer Service Representative

Provided comprehensive medication management pharmacy services for hospice patients

Answered telephones profiling medication for new admissions for pharmacists’ review

Assured quality service to customers

Maintained records competing day-to-day tasks assigned by supervising pharmacists

Processed orders/refills

Entered and maintained patients’ data for physicians

Called physicians office to obtain necessary patient information

Some related healthcare registration, some medical office experience such as physician billings

3/8-8/03 NCO/PECO Energy Project Ft. Washington, PA

Customer Service Representative

Addressed Customer complaints ranging from billing discrepancies to service interruption

Communicated effectively both orally and in writing

Handled a huge volume of incoming calls on a three line telephone system

Provided both internal and external public customer service

5/76-9/97 Social Security Administration Philadelphia, PA

Benefit Authorizer Technician/Data Entry

Researched and analyzed a variety of issues regarding benefit eligibility

Made legally defensible decisions based on my findings

Processed payroll information for SSA employees

Provided guidance on research techniques and fact finding to other benefit authorizers on a daily basis

Communicated with people about complicated matters relating to laws and regulations

Betty Beckham

EDUCATION

Cittone Institute Philadelphia, PA Attained other Post-Secondary or Certification

Major: Pharmacy Technician

Temple University Philadelphia, PA

Attained other Post-Secondary of Certification

Major: Accounting

COMPUTER SKILLS

Microsoft Office: Microsoft Office Access, Microsoft Office Excel, Microsoft Office PowerPoint, Microsoft Office Publisher, Microsoft Office Word. Outlook Express

References: Available Upon Request

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