Senior Accounts Manager/Director of Operations

MANOJ JETHANI

** ********** *** ****** ** –***** *PH 732-***-****

*********@*******.***

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SUMMARY

• Accomplished, versatile and well-credentialed executive with extensive experience in all aspects of production and operations for Jewelry manufacturing including merchandising, product development and quality control.

• A highly motivated and enthusiastic MBA grad with outstanding technical and proven sales, marketing, customer service and management skills.

• Strong organizational, interpersonal and communication skills, ability to handle multiple tasks and projects simultaneously, problem resolution abilities, self-motivated, goal oriented, high level of confidentiality and strong PC skills.

PROFESSSIONAL EXPERIENCE

Senior Accounts Manager

Sandberg & Sikorski/A. Jafee, November 2007 to December 2008

• Oversaw and directed the entire operation of the company’s major retailers business including product development, merchandising, production, quality control activities and inventory management.

• Facilitated transfer of business process to overseas-supervised vendor development activities built strong partnerships with partners and thus transformed the company from a manufacturing company to a sourcing company.

• Managed sales team and supported them in achieving sales targets.

• Supervised and managed all presales activities for the company and ensured timely execution of product decisions including costing, samples and pricing proposals.

• Drove and facilitated problem solving and owned resolution of the issues across functions. Developed contingencies to ensure that top priorities and strategies get focused.

• Effectively coordinated pricing and costing activities to ensure profitability of the company by keeping Gross Margins within target range.

• Coordinated efforts in developing, implementing and maintaining product assortment and marginal strategies including products from designers Michael Bondanza, Susan Helmich and Scott Keating.

Director of Operations

Jewel Mont, Jewel America Inc, January 2007 –November 2007

• Managed the entire operation of the division including production, planning, quality control, order distribution and purchasing activities. Supervised over a hundred employees including the key managers responsible for various functions in the organization.

• Directed and aligned all the production activities for the company’s large production facility in Dominican Republic.

• Supported and coordinated various sales and marketing activities for the sales office in Chicago and helped in managing accounts for all the major retailers including Wal-Mart, JC Penny, Sears, Kohl’s and Target.

• Worked closely with all the production and supplies vendors locally and overseas to take the competitive advantage. Helped in purchasing large volume of color stones at competitive prices for various sales programs.

• Managed the company’s inventory levels efficiently to maximize profitability and achieve financial objectives.

• Coordinated and worked with various consulting agencies to solve various technical problems regarding models and production procedures.

Accounts Manager

M. Fabrikant & Sons, NY, August 1996 – Jan.2007

• Supervised, managed and coordinated merchandising, product development, and production and quality assurance activities for Wal-Mart and Sam’s club accounts for the company.

• Facilitated communication between the facilities in U.S. and overseas, with respect to the entire production, quality control and order fulfillment process.

• Analyzed and audited customer’s forecasts and projections with respect to both production and sales data. Tracked customer needs thereby improving customer satisfaction through on-time delivery.

• Coordinated and communicated with other outside agencies like certification institutions (CBI-Keepsake, IGI, and GIA), the company’s warehouse, Wal-Mart distribution center, and packaging and display manufacturers.

• Managed inventory by balancing the customer’s forecast with respect to the actual sales figures and controlling the flow of production accordingly. Coordinated with Closeouts department of the company and helped in liquidating the extra inventory.

• Worked closely with merchandising and sales & marketing team to finalize the product assortment for the customer.

• Remerchandised the existing assortment of styles in order to increase the gross profit margins by re sourcing diamond and gold vendors. Generated price inspection sheets for all new and existing styles and also prepared the QC approval sheets for Wal-Mart and Sam’s club.

• Frequently visited various retail stores for opportunities and worked with designers and merchandisers on new ideas. Participated in various sales and marketing promotions at store level.

• Established liaison between sales and operations, coordinated sales and marketing activities, coordinated customer presentations and jewelry shows.

• Managed and provided customer service to several major jewelry accounts like Friedman’s Inc., Crescent Jewelers, Sears, JC Penny and Whitehall Co., Zale Corp for the company while working as an accounts Manager over the period of six years.

Account Executive

Kaprielian Enterprises, NY, May 1994 - July 1996

Worked as an Inside Sales Representative for this full service jewelry manufacturing and wholesale company in NY. Major responsibilities included customer service, order processing, and production planning and order fulfillment. Reviewed and solved customer inquiries and complaints. Managed inventory and helped in merchandise assortment. Maintained close relationship with clients through daily contact.

ACCOMPLISHMENTS

• Reduced production costs and time for the company by optimizing procedures and moving production globally to take competitive advantage.

• Streamlined the production and related activities to maintain a continuous flow of production in order to avoid ‘Out of Stock ‘situations in Wal-Mart and Sam Club’s at store level.

• Facilitated Internet jewelry business with Wal-Mart and managed Wal-martDotCom account. Used this Internet account as a marketing tool and testing platform for new styles for Wal-mart. Helped the customer in designing their jewelry web pages.

• Designed and implemented various checking systems at various stages of production to ensure the customer’s standards like minimum acceptable gold and diamond weights.

• Assisted MIS department of the company in devising, implementing and testing the new computer system and helped in devising a daily reporting system by connecting Wal-Mart’s retail link with company’s computer system to mange the forecasts and inventory level easily and effectively.

• Assisted in creating new collections for brands like ‘Always&Forever’ and was also involved in introducing special cut diamond series like Fancy Radiant cut diamonds.

• Facilitated an important CAD/CAM project for Jewel America and helped in compiling a digital library of the models.

• Worked closely with the sales persons at Sandberg & Sikorski and grew business with Zale Corp two to three folds. Also, coordinated efforts in launching Celebration diamond product assortment.

• Facilitated a swift transition of business processes from Sandberg&Sikorski to Firestone Inc. without straining relationships with customers and vendors.

EDUCATION

Master of Business Administration, Baruch College, NY, May 2002.

REFERENCES: Available upon request.

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