Sales Manager
Resume:
First Choice Sales Associate
>Experienced salesperson whose 5 year career, which includes time with three fortune 500 retailers, has been distinguished by accelerated advancement, numerous customer service awards and goal-surpassing performance.
>Successful in leadership roles – have propelled multiple stores to top 5% district-wide, and top 40% company-wide, in both customer service and product attachment sales, while simultaneously having a direct impact on lowering shrink.
>Comprehensive background leading all aspects of retail operations (e.g., P&L, merchandising, sales, customer service, inventory, personnel, and payroll management) reinforced by extensive retail leadership training.
Key Skills:
>Shrink Reduction/Loss Control
>Teambuilding/Training/Supervision
>Retail Store Operations
>P&L Management
>Customer Service Excellence
>Inventory Management
>Merchandising Strategies
>Organizational Skills
Experience:
Comfort Zone Heating and Air, - Spring Hill, FL
Receptionist: 06/1996 – current
Key Responsibilities:
>Answering phones
>Relaying customer information to technicians
>Scheduling appointments
>Preparing and filing invoices
>Being proficient in Microsoft Office (especially Word, Excel, and PowerPoint)
>Maintaining positive customer service
>Using office equipment (e.g., fax machine/printer/scanner/copier, computers, telephone).
>Being proficient at typing (48wpm)
Key Results:
>Created and implemented filing system for billing, invoices, and payroll
>Assisted in creation of successful marketing campaign
Target Corp, - Lake Mary/Spring Hill, FL
America's second largest retailer, ranked #33 on the Fortune 500
Entertainment Team Member: 11/2010 – current
Electronics team member: 02/2010 – 11/2010
Key Responsibilities:
>Implementation of effective strategies to achieve sales goals
>Merchandising product by creating effectual displays
>Maintaining proper inventory levels by doing daily inventory scans
>Training new team members
>Maintaining a positive customer service level
>Operation of point of sale terminals
>Assisting with store remodels
>Communicating with department and store managers
>Setup of weekly entertainment and new release planograms and displays
Key Results:
>Reached and maintained a “Green” (higher than 55%) customer service score for 12 weeks rolling
>Reached and maintained a “Green” (higher than 55%) product attachment score for 12 weeks rolling
>Named store T1370's “Top Performer” for months of January and February 2011
>Successfully trained in all key areas of store (e.g., hardlines, softlines, electronics, backroom, instocks, guest service, checklanes, and flow)
GameStop, Inc. - Crystal River, FL
World's largest video game retailer, ranked #262 on the Fortune 500
Senior Game Advisor: 03/2008-03/2010
Game Advisor: 09/2007-03/2008
Key Responsibilities:
>Implementation of effective strategies to achieve sales goals
>Merchandising product by creating effectual displays
>Maintaining proper inventory levels
>Training and supervising personnel
>Maintaining a positive customer service level
>Operation of point of sale terminals
>Opening and closing of store
>Counting and transferring of store funds
>Communicating with district manager and corporate office
>Holding employees accountable
Key Results:
>Promoted to management job within six months of working with company
>Successfully trained two employees to be promoted to management levels
>Assisted in achieving continuous yearly sales increases
Kmart - Crystal River, FL
Nation's 4th largest broadline retailer (Sears Holdings Corp.); ranked #57 on the Fortune 500
Electronics Associate: 02/1997 – 11/1997
Cashier: 01/1997 – 02/1997
Key Responsibilities:
>Implementation of effective strategies to achieve sales goals
>Merchandising product by creating effectual displays
>Maintaining proper inventory levels
>Training new team members
>Maintaining a positive customer service level
>Operation of point of sale terminals
>Communicating with department and store managers
>Setup of weekly entertainment and new release planograms and displays
Key Results:
>Promoted from cashier to Electronics Associate within four weeks of hire date
>Assisted with remodel of Electronics department
References are available upon request.
Contact this candidate