Customer Service Supervisor

Tracey Scott Mallory

*** ***** ***** **.

Jackson, GA 30233 US

Mobile: 770-***-****

Evening Phone: 770-***-****

Day Phone: 770-***-****

Email: **********@*****.***

Work Experience:

TDY to the 78th LRS Supply at Robins AFB, from Aug 2007-Sept 2008, where worked with the 19 Air Refueling Wing and the 5th Mobile Communication Group kits in performing operations involving in storage, inspection, identification and receipt of property. Responsible for the Facility safety and security. Conducted inventories and performed shelf life inspections of stock. Also worked 78th IEU, where I received and inventoried items that were ordered for deployment purposes for individuals and provided excellent customer service.

TDY to the 402MXS at Robins AFB, from Sept 2008 to July 2009 working in the Tool Crib issuing, receiving, ordering and inventoried parts and tools. TMDE coordinator for 12 accounts in 5 different buildings with over 1300 items to monitor and assured accuracy of TMDE Support Equipment by periodic calibration and certification. Delivered TMDE items to be calibrated to the Precision Measurement Laboratory in a timely manner.

116th ACW 116th LRS/LGRDDO ANG

Robins AFB, GA US

05/2005- Present

Vehicle Operator/Dispatcher

• Vehicle Operator /Dispatcher: Has been trained and has provided training to personnel in the processes, functions, duties, and responsibilities applicable to vehicle operations. These topics are Organizational Structure; Training; Computer Operations; Accident Reporting; 5 Ton Truck Operation; Hazardous Substance Guidance; Servicing and Cleaning; Radios; Operator Care; Protocol; Wreckers; Tractor and Trailer Combinations; Forklift Operations; Loading, Lashing; Covering; 29-45 Passengers Bus Operations; Deployment and Flight line Driving. As well as the vehicle rotation plan, vehicle authorization adjustment action, vehicle rental & lease requirements, vehicle operating budget, manpower requirements, flight training requirements, mobility operations, base operational support plans, AF official motor vehicle use & misuse policy, vehicle operations’ quality assurance evaluation function, priority recall listing, alternative fueled vehicles, convoy operations, and contingence plan checklist.

• Training Monitor: Manages Vehicle Operations training. Keeps the AF Forms 623s up to date. Makes sure all training materials and requirements for each individual are well in hand. Has completed the Train the Trainer Course and the Supervisor Safety Training Course.

• Deployed Vehicle Operator/Dispatcher: Deployed to Kirkuk, Iraq from Sept 4 2005 to Feb 22 2006, where I transported in excess of 7856 Air Force/Army and contracted personnel to locations on Kirkuk, Regional Air Base shuttle bus. Had a total of 669 runs, 8140 paxs, 72,597 cargo weight, 3702 total miles and 36228 time in service while on the tractor/trailers, wrecker, the 10K A/T Forklift. TCN/LN escort duty monitor and ensured security and compliance of local national vehicle mechanics. Relieved dispatchers for their breaks. Deployed to Ali Al Salem Air Base, Kuwait from March 1 2007 to September 1 2007 where I supported 450 total transportation runs; moved 3,000 & 116 tons of cargo and 4,000 miles driven. Personally moved 397 aircrews; aided 93% mission support rate--285K pax/23k tons of cargo to war fighter! Provided shuttle service for 887 MX personnel. Expedited tractor/trailer support for 7 rotator msn’s… moved 30 tons of baggage. Executed first-class protocol support for 19 DV’s. Provided bus transportation for redeployment support: safely moved 70+ passengers. Was a morale builder, who drove 5 morale trips on days off. Gave 160 + personnel opportunity to experience local culture.

GA ANG 202nd Engineering Installation Squadron

Robins AFB, GA US 11/2003- 05/2005

Warehouse Worker

Supervisor: Geroge Kight 478-***-****)

• Material Handler: Received, stored, identified and issued tools, parts and equipment used by shop personnel IAW AFMAN 23-110. Satisfy CMBCC warehousing and tracking requirements of mobility bags, specifically chemical defense gear via the MICAS System.

• Manages the Hazmat Pharmacy: Applied knowledge of transportation, security, environmental laws, and regulations in daily warehouse duties. Monitored usage tracking of hazardous materials in the Environmental Management Information System (HMMS) for management control and regulatory compliance reporting.

• Impac Card Holder: Coordinated with customers regarding priority of delivery and destination points. Compared property with procurement specifications. Identified property utilizing Fed Log, GSA advantage, vendor catalogs or other technical data to recommend suitable subs and interchangeable items. Ability to read or understand complex verbal or written instructions pertaining to warehousing duties, responsibilities and procedures.

• Equipment Manager: Primary equipment advisor for the 202d. Instructed equipment custodians on use of AFEMS, Allowance source Codes and CACRL. Alternated equipment Custodian on all 202d accounts. Validated authorizations to ensure they do not exceed maximum allowances

• Test, Measurement and Diagnostic Equipment (TMDE) Coordinator: Assured accuracy of TMDE Support Equipment by periodic calibration and certification. Delivered TMDE to be calibrated to the Precision Measurement Laboratory in a timely manner.

• Ammunition and Weapons Manager: Operated automated equipment, special purpose government vehicles, and material handling equipment to include 10 K forklift.

116 ACW LRS/LGRM

575 Blunk Rd

Robins AFB, GA US 06/2000-11/2003

Materials Handler

Supervisor: CMSgt Michael Rohner ((478) -327-5523 )

Okay to contact this Supervisor: Yes

• Performed item and monetary accounting and inventory stock control, financial planning, and funds control.

• Performed operations involved in storage, inspection, identification, receipt of property and conducted inventories.

• Operated automated equipment special purpose government vehicles, and material handling equipment.

• Accounted for all items contained in mobility readiness spare packages.

• Determined requirements for storage, including those for classified, sensitive, hazardous, mobility readiness spare packages and flammable property.

AAFES Atlanta Distribution Center

Bldg 505

Ft Gillem, GA US 09/2002-10/2003

Warehouse/forklift operator NF-2

Supervisor: Michael Jones (404) -469-5505 )

Okay to contact this Supervisor: Yes

Warehouse/Forklift Operator- NF2 – September 2002 to November 2003-40 hours per week

AAFES

• Performed a variety of warehousing duties in receiving, storage, order selection and shipping of merchandise.

• Transport merchandise, with a stand up lift, to locations once received.

• Reviewed completed work to insure accepted shipping, receiving, processing, warehousing methods, safety procedures and techniques have been followed.

HHC 148th FSB

Forsyth, GA US 06/1997-06/2000

Ammunition Stock Control/Accounting Specialist-89B

Supervisor: SFC Tood Stewart (478-000-000 )

Okay to contact this Supervisor: Yes

• Received, stored, issued, maintained, destructed, and demilitarize of explosive items.

• Performed ammunition supply stock control and accounting duties using both automated and manual procedures.

• Provided technical guidance to soldiers in their duties.

• Assisted in preparation of transportation of ammunition, ammunition components and explosives

377th QM(PETROL) Detachment 1

Army Reserve Center Riverside Dr

Macon, GA US 11/1994-06/1997

Petroleum Supply Specialist- 92F

• Received, stored, accounted for and cared for, dispensed, issued, and shipped bulk or packaged petroleum, oils, and lubricants products.

• Took emergency precautions to prevent harm to self and facilities in event of petroleum spillage or fire.

• Fueled and defuels vehicle, aircraft, and stationary equipment.

• Issued and dispensed bulk fuels from storage and distribution facilities to using units.

• Performed petroleum accounting duties.

• Operated equipment associated with petroleum and water distribution system and multi-product pipeline system.

Education:

Warner Robins High School Warner Robins, GA US

High School or equivalent 11/1984

Job Related Training:

USAF 2T171- VEHICLE OPERATOR CRAFTMANS COURSE- DEC 2007

USAF 2T131-VECHICLE OPERATOR- June 2005

USAF 2S031-SUPPLY MANAGEMENT –April-2002

USA92F-PETROLEUM SUPPLY SPECIALIST-September 1995

USA 89B-AMMUNTION SUPPLY SPECIALIST-March 1993

USAF PME-AIRMAN LEADERSHIP SCHOOL- November 2004

DOD Government Purchase Card Tutorial- October 2004

USAF Government Purchase Card Training Class- October 2004

USAF Bare Base Structures Erection Course- March-1992

USN J-495-0483 Intro to Chemical Biological and Radiological Defense-June 1993

USAF 3M031- Apprentice Services Specialist –June 1992

USN A-823-0012-Ship's Serviceman- April 1986

Affiliations:

References:

Name Employer Title Phone Email

SMSgt Joey Reeves (*) 116 LRS/LGRDDO Superintendent 478-***-**** ****.******@***.**.***

SMSgt George Kight (*) 202nd EIS GA ANG Logistics NCOIC 478-***-**** ******.*****@***.**.***

MSgt Vassar Rackley (*) 116 LRS/LGRDDO GA ANG Supervisor 478-***-**** ******.*******@***.**.***

MSgt Ed Chastain (*) 116 LRS/LGRD LGRD NCOIC 478-***-**** ******.********@***.**.***

SMSgt Benjamin Morris (*) 116 LRS/ LGRM Material Control Superintendent 478--951-3674 ********.******@***.**.***

(*) Indicates professional reference

Additional Information:

• Government Military Drivers Licenses

• Forklift 2-15k Tractor/Trailers

• 1 Ton to 5 Ton Truck Wreckers

• 15 PAX to 45 PAX Buses Lift gate qualified

• MCI COACH Metro 1 Ton

• Surrey Bus 1.5 ton Shop Van

• Bobtail Truck

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