Customer Service Sales

Charissa M. Coaxum

**** ******** **. *********, ** 28269 843-***-**** **********@*****.***

CAREER OBJECTIVE:

To be an asset to the organizational goals and growth of a rewarding company by contributing my sales, accounting, leadership, and customer service skills.

CAREER PROFILE:

Loyal professional with 10+ years of progressive experience as Team Lead, Sales Consultant, Auditor, and Account Receivable Analyst. Strategic thinker and innovative leader with proven record implementing strategies that increase sales, build customer relations, and improve employee morale. Thrive in both independent and collaborative fast paced work environments.

PROFESSIONAL EXPERIENCE:

Seaside Getaways, St. Helena Island, SC - Vacation Specialist Team Lead April 2008 – Present

Oversee daily business operations and financial reports.

Collaborate with management to create promotional packages.

Train employees on company product, services and contractual agreements.

Process client reservations and reconcile bookings.

Manage front desk and guarantee company standards for guest services are met.

Handle customer’s inquiries and resolve all services concerns.

Fripp Island Resort Company, Fripp Island, SC - Guest Service Consultant April 2006-April 2007

Negotiated five-star guest travel packages and reservations.

Sold and serviced vacation plans based on best terms and costs.

Provided efficient and friendly check in and check out guest services.

Handled customer escalations eliminating root cause.

Researched customer billing issues and misapplied payments.

Assisted with special requests and accommodations to ensure 100% customer satisfaction.

Holiday-Inn, Mt. Pleasant, SC - Night Auditor February 2001-February 2003

Responsible for balancing deposits, credit card receipts, and daily cash in and cash out transactions.

Prepared accurate and timely audit reports for accounting department.

Reconciled and transferred charges from guest ledger to city ledger.

Administered software programs to store data files and maintain hard-drive systems.

Posted statistics and data to forecast future earnings.

Managed night front desk and monitored room availability.

Carolina Spine Institute, Mt. Pleasant, SC - Accounts Receivable Analyst May ‘98-February 2001

Performed fast and flawless data entry operations to balance and update accounts receivable records. Reviewed explanation of benefits to enforce appropriate contractual payment and reimbursement rates.

Verified write-offs, payments, and made adjustments to accounts and financial records.

Assisted in preparing company fiscal year balance statement.

Contacted creditors to negotiate timely payments on accounts.

Prepared invoices and marked accurate batch numbers and codes.

COMPUTER PROGRAM EXPERTISE

Experienced with MS Office Suite Word, Excel, PowerPoint, and Outlook. Working knowledge of the

following systems: Holidex, First Resort, Herman and Barefoot Reservation and Sabre.

EDUCATION:

Everglades University, Boca Raton, FL - Bachelor of Arts: Aviation Management 2012 Candidate

Johnson & Wales University, Charleston, SC - Associates of Science Degree: Travel and Tourism Management

Contact this candidate