Customer Service

Aaron Hawkins

**** ********* ***

San Francisco Ca 94124

Objective: To obtain a position that will allow future advancement and development while utilizing my years of excellent customer service.

Employment History:

August 2005- Present

Home Support Aide, In Home Care Support San Francisco, CA

• Administer prescribed oral medications under written direction of physician or as directed by home care nurse and aide.

• Provide Patient Care: change dressings; check patients' pulse, temperature and respiration, direct patients in simple prescribed exercises.

• Massage patients and apply preparations and treatments, such as liniment, alcohol rubs, and heat-lamp

Stimulation.

• Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming.

• Accompany clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship.

• Change bed linens, wash and iron patients' laundry, and clean patients' quarters.

• Entertain, converse with, and read aloud to patients to keep them mentally healthy and alert.

• Perform a variety of duties as requested by client, such as obtaining household supplies and running errands.

• Plan, purchase, prepare, and serve meals to patients and other family members, according to prescribed diets.

May 2001- July 2005

Customer Service Representative, Lawrence Research Group Brisbane, CA

• Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.

• Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.

• Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.

• Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.

• Receives requests for information and services and provides such services using advanced technological equipment.

• Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.

• Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.

• Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies.

August 2000- March 2004

Retail Sale Assistant, Lombardi Sports San Francisco CA

• Greet customers and ascertain what each customer wants or needs while providing upstanding customer services.

• Open and close store while maintaining a clean environment for customers to stop in a stress free environment.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Compute sales prices, total purchases and receive and process clearance for returned merchandise or go backs.

• Maintain records related to sales as for special discount items and or promotions at any given time for customer behalf.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations at any given time.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires guide customer to individual items.

• Answer questions regarding the store’s history and cover all of its merchandise and explain each individual use.

• Ticket, arrange clothes and display floor or window merchandise to promote sales.

June 1999- February 2000

Office Assistant YMCA STONE TOWN San Francisco CA

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.

• Answer telephones, direct calls, take and rely messages to correct location and said persons to insure a smooth work setting.

• Compile, copy, sort, and file records of office activities, business transactions, and other activities to mangers and other work personal to maintain a steady a work environment.

• Complete and mail bills, contracts, policies, invoices, or checks to correct customer to inform of billing statement and guild lines for ymca policies.

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.

• Compute, record, and proofread data and other information, such as records or reports.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer using Microsoft Excel.

• Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail though the use of ups, FedEx or grounds postal.

• Review files, records, and other documents to obtain information to respond to requests.

• Medical and personal history information input into database daily, call customers to attain their information by phone or letter.

June 1998 – May 1999

Teacher Assistant James Deman Middle School San Francisco CA

• Prepared Math assignments reviewed and corrected all homework with an emphasis on providing feedback to each student.

• Distribution of daily assignments to students such as class work, tests note reviews, flyers for tutors and testing days as well as recovering and passing out of homework.

• Set up appointments for students to speak with Tutors due to they were having difficulties in improving their grades.

• Help in the reviewing process to provide a monthly written report to the OMI board about the progress of the class at the end of each calendar month as to who was excelling in their work and those who were still struggling.

• Help the students with questions regarding their assignments instructions.

• Restocked and distributed class supplies to teacher and students.

June 1996-August 1997

Librarian Assistant City College Library San Francisco CA

• Instructed customers in locating items and library materials as well as assist in copying of book or magazines material per customer request.

• Typed book orders; processed new books; repaired damaged books and redistribute books to their correct locations.

• Retrieved reserve books; shelved books; organized book shelves; retrieved unused books form empty table and assign back to location.

• Answer all students questions regarding library text and it’s contents

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