Customer Service Sales

E. Denise McChriston

***** ****** ** ******, **. 60419

Phone 708-***-**** Cell 773-***-**** Fax 708-***-****

*************@*****.***

Career Summary Seeking to make a career change from telecommunications to the healthcare industry based on my recent education and certifications as a CMA, EKG tech and Phlebotomy. My long-term goal is to continue to grow within the healthcare positions.

Work experience

2000-2010 AT&T Chicago, IL

Customer Service Rep

Incoming call center answer 40-50 calls per day, assist customers with billing questions and making payments, setup new service. Reconnect, disconnect and transfer service to new locations. Recommend and sale telecommunication products and services.

1996-2000 CDW Chicago, IL

Sales Support

Open, close and maintain cash drawer, prepare monthly reports for the downtown showroom using excel. Invoice customers products, assist sales associates with customers orders and billing questions. Also assist service department with repair of computers, returns and exchanges. Answer phones, direct calls to appropriate department, alpha and numerical filing. Also assist with training and doing monthly schedule for departments

1994-1996 Target Greatland Bedford Park, IL

Lead Cashier

Open, close and maintain terminal bank, guest services, assist customers with returns, exchanges and questions, supervise front lanes and cashiers. Pull and stock merchandise and perform duties as assigned.

Education 2010-2011 T.T.I. Bridgeview, IL

Certified Medical Assistant

NHA certification for CMA, EKG tech and Phlebotomy

1986 Unity Catholic H.S. Chicago, IL

High School Diploma

References Available upon request

Contact this candidate