Service Management

SUMMARY OF QUALIFICATIONS

• Diverse experience encompassing logistics business operation and analysis, solution formulation, process improvement, project management and relationship development.

• Skilled in operating SCM value chain, process planning, contract & financial administration, coordinating and executing successful strategic management programs, with a proven track record of dramatically improving operational & technical stability, efficiency, and profitability.

• Collaborate with executive-level management to effectively prioritize activities and achieve defined objectives, with the ability to translate SCM business requirements into effective solutions to achieve corporate performance goals and targets.

• Innovative thinker, persuasive communicator and skilled motivator, with a tenacious focus on objectives with global business and academic background throughout US and Asia

EDUCATION AND TRAINING

MASTERS DEGREE IN ACCOUNTING & FINANCE/ 2011.06

KELLER BUSINESS SCHOOL AT DEVRY, San Diego, CA

BUSIENSS MANAGEMENT/ 2008.07

UC SAN DIEGO, San Diego, CA

BACHELORS DEGREE IN ECONOMICS, 1997.02

SOGANG UNIVERSITY, Seoul, Korea

PROFESSIONAL DEVELOPMENT

• Becker CPA Review (at Becker CPA San Diego Campus)/2011.05

• Project Management Professional (at KAIST)/ 2007.04

PROFESSIONAL EXPERIENCE

LOGISTICS BUSINESS ANALYST 2008.08 to 2009.07

IMEX TRANSPORT San Diego, CA

San Diego based Privately held 3-PL logistics provider and sole Samsung Electronics transportation service company with annual revenue US$37(YR08) million though out US and Canada

• Provided executive-level management and customers with company logistics operational reports, encompassing trending, P&L, and quantitative / qualitative business volume analysis, and its changes.

• Developed and recommended optimized business processes to support performance objectives.

• Managed 37 multiple transportation service providers throughout US and Canada; administered contracts and measured performance based on BSC.

Reason for leaving : One year OPT contract

SERVICE DELIVERY MANAGER 2003.01 to 2007.05

COMPUTER SCIENCES CORP (CSC) Seoul, Korea

US based IT consulting, global ITO, financial service company with annual revenue US$16 billion (YR07)

• Managed service deliverables for $12 million account (United Technology Corp).

• Analyzed service performance by vendors setting up BSC & measuring the KPI, and resolved contract issues through relationship management & governance process.

• Negotiated client project contracts, while handling local & global procurements of product and service, and administration accounting / financial functions.

• Set-up transition environments, and handled SLA assessment, contract administration, budgeting, pricing, cost control and P&L functions to ensure company financial growth.

• Successfully implemented global and domestic IT infrastructure projects on time and on budget, including allocation of resources based on cost and benefit analysis.

• Assessed and negotiated quarterly and annual price changes with client and service providers based on subsequent CPI and other P&L factors.

Reason for leaving : Senior Management Change & Re-education

SCM SERVICE BUSINESS ANALYST 2001.01 to 2002.10

SUN MICROSYSTEMS Singapore / Seoul, Korea

US based IT HW, SW, IT service providers with annual revenue US$13 billion (YR00)

• Streamlined AP-wide service logistics projects by training 19 Sun service partners in online methodology and setting-up overseas call centre and local warehousing; improved overall SCM process resulting in 20% logistics cost savings.

• Implemented RMA process improvement project to achieve organizational efficiency & HQ-wide cost saving drive.

• Conducted in-depth analysis of Sun services business parts demand planning, supply forecasts, service revenue trends, and service products and provided senior management with recommendations and quantifiable reports.

• Managed multiple logistics service providers and administered local contracts to meet service directives.

Reason for leaving : Global Restructuring & Team Dismantlement

LOGISTICS OPERATOR 1997.06 to 2000.12

COMPAQ Seoul, Korea

US based IT HW, SW, IT service providers with annual revenue US$13 billion (YR00)

• Administered revenue forecast, system configuration, order fulfillment, shipping arrangement, freight forwarder control, delivery appointment, inventory & warehousing management, customer invoice generation, and part & system demand planning-management.

• Developed business process recommendations, forecast sales revenue, and analyzed variance.

• Produced sales reports for marketing and Channel sales management to support attainment of performance goals, and facilitate optimization of revenue strategies.

• Accomplished $30 million Channel-Marketing NT server volume sales project, Deep Impact.

Reason for leaving : Head-count Freeze to Marketing Development team.

TECHNICAL SKILLS

• MS Office (Vision-Access-Project) & Excel (advanced; linear analysis & various functions & complicated pivot) / Oracle ERP (Sun-SCM Module)/ QuickBooks/ SalesForce

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