Customer Service Assistant

Location:

Posted:

April 26, 2010

Miami, Fl *****

Email: *********@***.***

Katie Hart

Objective

I hope to join a team that thrives in guest service through professional treatments and education for lifelong health and beauty.

Work Experience

Marriott Villas at Doral, Doral, FL December 2008 – February 2010

Front Desk Associate

• Assisted and accommodated all guests with specific requests

• Worked closely with a diverse team

• Attended training workshops and maintained current knowledge about the property

• Checked in and out guests

• Handled large amounts of money and credit card information securely

• Resolved customer service challenges

• Mastered the property management and reservations computer systems

• Communicated with other departments to better assist the guests

• Retail replenishment and sales floor maintenance

Kiddie Academy, Miami, FL April 2008 – November 2008

Teacher’s Assistant

• Assisted with and planned activities

• Involved in lesson planning and creating new ways of learning

Stirling Spinal Health & Wellness, Hollywood, FL January 2006 – April 2008

Receptionist/Office Assistant

• Assisted guests in the treatment rooms

• Worked with several Insurance Companies to assist guests with benefit knowledge

• Assistant to office manager

• All miscellaneous office duties

Education

AVEDA Institute, Ft. Lauderdale, FL September 2009 – April 2010

• Full Specialist Esthetician and Massage Therapist

Cosmix School of Makeup Artistry, Ft. Lauderdale, FL August 2006 – January 2007

• Multimedia Makeup Artist

Devry University, Miramar, FL July 2006

American Senior High, Miami, FL August 2001 – June 2005

Community Involvement

Breast Cancer Research Foundation Awareness Month October 2009

Breast Cancer Awareness Walk 2006