Customer Service Sales
Resume:
ALEXANDER FORONDA
San Diego, CA 92154
SUMMARY OF QUALIFICATIONS
• 11 years of customer service experience with strong interpersonal skills
• Proven ability to work independently or in a team environment
• Effective multitasking capability and exceptional at handling detail-oriented tasks
• Strong analytical and problem solving skills
• Competitive and ambitions; Welcomes new challenges
• Highly motive with strong work ethic; Able to prioritize tasks and meet deadlines
TECHNICAL SKILLS
• Basic Network Design/Network Architecture
• Cabling: CAT 5, Thin-Net Coaxial
• Rack mount server installation, test, repair, and networking
• On site computer system installation, test, repair, and networking.
• Experienced with most electrical, mechanical, and construction tools and equipment.
• Enterprise Email Support(GroupWise 8)
• VNC Remote Support
COMPUTER SKILLS
• A+, Network +, Certification Training
• Windows 9x.2000/XP, Linux, Unix
• Basic Knowledge of Windows Vista, Windows 7 • Microsoft Office 03’, 07’
• Network/ OS Troubleshooting
• Cabling: CAT 5, Thin-Net Coaxial
• 40+ WPM • Basic Network design/ Network Architecture
• Server Operating Systems
EDUCATION
UNITED EDUCATION INSTITUTE COLLEGE
San Diego, CA
Computer Systems Technician Diploma
WORK EXPERIENCE
PORT OF SAN DIEGO, SAN DIEGO, CA SEPTEMBER 2010-NOVEMBER 2010
Information Technology Systems Support Analyst Intern
-Provide Help Desk Technical Support for 700+ employees via telephone, email, and VNC remote access request by end users within the Port District.
-Proficient in Windows OS, MS Office, Hummingbird DM5, and GroupWise
-Assisted in implementation of Cisco VOIP system for Network Infrastructure
-Installations, Configurations, and Deployments of various approved Port applications
-Set-up Zenworks Universal images for workstations remotely over the Network
-Administer user accounts, network security, user profiles, and user/group access & rights to the Network
PCGAMELINK, SAN DIEGO, CA 2003-2007
Technician, Computer Systems
-Build, Test, and Troubleshoot desktops.
-On site system installation and repairs.
-Customer Service/Sales.
PANN AUTOSPORT, SAN DIEGO, CA 2001-2003
Auto Mechanic
- Handled maintenance and repair of domestic and imported cars and trucks.
-Customized parts
-Successfully diagnosed and repaired and average of 30 vehicles per/wk.
-Customer Service/Sales.
EXPRESS/CHAMPION FLOOR SERVICES, SAN DIEGO, CA 1999-2009
Carpenter/Supervisor
-Extensive knowledge in carpentry, site preparation, framing practices as well as concrete foundations.
-Able to complete many projects successfully within stringent timeframes.
-Expertise in working with various types of construction equipment and materials.
-Skillful with most construction tools.
-Quality Control.
-Customer Service/Sales.
-Shipping/Receiving
JACK POWELL CHRYSLER JEEP DODGE, ESCONDIDO, CA 2011-PRESENT
Service Technician
-Quick service technician
-Customer Service.
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