Customer Service Sales
Resume:
NOELLE MARTINEZ
El Paso, Texas
***************@*****.***
Accomplished, self-motivated, individual with four years of office support experience. I possess a strong background in detail orientation, analytical and problem solving. I am confident that my desire and ability to apply previously learned knowledge and skills will make me a valuable asset and contributor to your team.
Key Skills
Excellent Communication Skills
Self-sufficient & Team Oriented
Strong Problem Solving Skills
Detail Oriented
Bilingual English/Spanish
Types 50 WPM
10-Key Proficient in Windows XP/Vista
Proficient in Microsoft Office/ Excel/ Power Point &Outlook
Adobe Photoshop
Data Entry Software (Diamond D, AS400, Teller Express)
Office Equipment (Copier, Fax Machine, Calculator, Scanner, Typewriter etc.)
Professional Experience
J.P Morgan Chase [Global financial Services Firm] – Keller, Texas 2/11 to Current
Teller
Key Responsibilities:
Responsible for opening the bank daily by following security policy and procedure.
Responsible for keeping highly sensitive material and protecting confidential information.
Balance and maintain an assigned cashbox, maintain and audit an assigned cash dispenser.
Process withdraws deposits, payments, purchases, night drops and other miscellaneous transactions in an accurate timely manner.
Operate a multi-lane drive through and assist bankers with customer transactions.
Provide customer service with courtesy, and professionalism while striving for customer loyalty.
Refer sales and encourage company’s quarterly promotions.
Transitional Relocation Period 9/10 to 2/11
Western Technical College [Technology Trade School] – El Paso, Texas 4/09 to 9/10
Assistant
Key Responsibilities:
Audit, file and maintain student and employee files and records.
Accurately complete and print students, transcripts, AOS Degrees, and certificates.
Complete data entry by posting students grades, posting daily attendance, and scheduling.
Assist Executive Administrative Officer and School President with special projects.
Assist reception staff in answering phones, taking messages, completing telephone inquiries, screening and transferring calls.
Direct and attend to visitors and coordinate testing for prospect students.
Train new hires in reception and office support duties.
Order company supplies for staff and faculty.
Make new student Id’s, and give new student orientations for late starts.
Assist main Librarian with maintaining books and periodicals.
The Music Store [Privately Owned Music Retail Store] – El Paso, Texas 4/07 to 4/09
Office Assistant
Key Responsibilities:
Responsible for answering multi-line phones, taking messages and screening calls.
Use word processing software in typing miscellaneous documents.
Responsible for taking music lesson payments and keeping payment log.
Assist owner with special projects.
Assisted payroll clerk with some accounting functions, such as bank reconciliation.
Filing and maintain store records and receipts.
Run company errands.
Fred Loya Insurance [Corporate Auto Insurance Company] – El Paso, Texas 5/06 to 4/07
Underwriter/CSR Agent,
Key Responsibilities:
Obtained a limited license insurance certification.
Underwrite auto insurance policies, applications, and additional documentation.
Responsible for staying current with all policy guidelines and changes.
Process endorsements, payments, cancellations, and reinstatements.
Write letters to customer’s requesting information.
Answer and operate multi-line phone system.
Assist sales agents in Texas, New Mexico and California in troubleshooting and answering all questions concerning policies.
Education
Bel-Air High school - El Paso, Texas
Basic Studies/Diploma, 2003
El Paso Community College - El Paso, Texas
Associate of Arts, 2004-2005
Devry University - Chicago, Illinois
CIS/Computer Forensics/Bachelor’s Degree, 2009-Current
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