General Office and Customer Service Call Center

Professional Experience

**/**** – **/**** Aces Demolition Eola, IL

Administrative Assistant

• Reply to bid requests, obtain blueprints and bid documents, issue bid prices, place JULIE locate requests, request utility demolition disconnects, create correspondence, maintain records, answer phones, maintain office supplies, minor IT/office equipment repair and maintenance, and other office duties as needed.

03/2008 – 11/2008 Office Team Warrenville, IL

Temporary Employee

• Temporary Employee assigned to Office Team, MSN, and Aces Demolition.

01/2007 – 01/2008 Sentinel Technologies Downers Grove, IL

Customer Service Representative

• Customer service, inbound call taking, dispatch technicians, route inquiries to appropriate department personnel, outbound survey calls, process report, filing, and other general office and call center activities.

12/2006 – 01/2007 Office Team Downers Grove, IL

Temporary Employee

• Temporary Employee assigned to Sentinel Technologies.

12/1998 – 09/2006 Newspaper Services of America Downers Grove, IL

Placement Coordinator 04/2004 – 09/2006

• Coordinate placement of newspaper advertising for clients. This includes newspaper contact, client contact, scheduling ads, resolution of delivery problems, negotiation of make goods, identify process and procedural improvements, and database management. Most recently also working on large billing variance resolution project. Most of this work is accomplished with proprietary software used in combination with Microsoft Office software, including Excel, Outlook, Word, and Access based tools. Also have experience with Crystal Reports software.

Data Management Coordinator 05/2002 - 04/2004

• Maintain database and create reports for clients. Duties included newspaper contact, client contact, data entry, create reports, and identify process and procedural improvements. Most of this work is accomplished with proprietary software used in combination with Microsoft Office software, including Excel, Outlook, Word, and Access based tools. Also have experience with Crystal Reports software.

Media Associate 10/2001 - 05/2002

• Maintain rate and contract database, provide support for negotiators, and create reports for clients. Duties included newspaper contact, client contact, data entry, create reports, and identify process and procedural improvements. Most of this work is accomplished with proprietary software used in combination with Microsoft Office software, including Excel, Outlook, Word, and Access based tools. Also have experience with Crystal Reports software.

Placement Coordinator 02/2000 - 10/2001

• Coordinate placement of newspaper advertising for clients. Duties include newspaper contact, scheduling ads, resolution of delivery problems, negotiation of make goods, billing variance resolution, and database management. Most of this work is accomplished with proprietary software used in combination with Microsoft Office software, including Excel, Outlook, and Word.

Accounts Payable Clerk 12/1998 - 02/2000

• Responsible for managing the invoicing and custom reporting process for the client. Duties included rate and database management, distribution of reports, and billing variance resolution. Most of this work is accomplished with proprietary software used in combination with Microsoft Office software, including Excel, Outlook, and Word.

Education

1996 - 2006 Joliet Junior College Joliet, IL

Business AAS in Progress GPA 3.917

1996 Graduated Romeoville High School Romeoville, IL

SPECIALIZED TRAINING AND SKILLS

HIPPA course taken in 2007

Currently knowledgeable in the following programs: MS Excel, MS Word, MS Access, MS Power Point, MS Outlook, Internet Explorer, and Crystal Reports.

Typing Speed: 60 wpm

Data Entry - 10 key - 10,000 kph

Data Entry - Alpha Numeric - 12,000 kph

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