Customer Service Sales

KIANA L. ANDERSON

*** ********* *** **.

Oceanside, CA 92057

Phone: 510-***-****

E-mail: *****.*********@*****.***

Summary: Sales professional with over 11 years of customer service experience. Highly skilled in conflict resolution, needs assessment and customer satisfaction.

Job Objective:

To obtain a customer service position within a growth oriented institution.

Experience:

Job Title:

Sales Associate

Employer: MCCS TWENTYNINE PALMS, TWENTYNINE PALMS, CA

Dates: 02/09 to 01/10

Duties: Cash register, keeping store front clean and organized. Stocking, inventory, price changes. Assisted customers in locating store merchandise. Maintained an awareness of all promotions and advertisements. Greeted customers, maintained product knowledge, built displays and fixtures. Checked for proper identification. Fitted customers for uniforms including awards, ribbons and patches. Utilized layaway procedures. Lead weekly meetings with management and other customer service representatives, and train new employees.

Job Title: Sales Associate

Employer: Riverland Chrysler Dodge Jeep, La Place, Louisiana

Dates: 09/07 to 01/08

Duties: Attended required meetings and training courses, being neat and professional. Vehicle sales, customer satisfaction, prospecting, follow-up, credit need assessment, demonstration, explaining and understanding operating features, warranty and paperwork. Knowledge of products and inventory. Knowledge of equity and depreciation values. Knowledge of federal and state laws which govern retail auto sales. Familiarity with service department. Preparing lease and sales contracts, all clerical duties.

Job Title: Residential Supervisor

Employer: YMCA Oz North Coast/Cougar Club, Oceanside, CA

Dates: 02/06 to 08/07

Duties: Assisted in day to day planning, and provision of activities and events for participants. Was aware of clinical treatment plans. Prepared, administered and logged medication for residents. Exchanged information with counselors. Made case notes and logged it on grid sheets accurately. Was aware of and coordinated maintenance of house. Complied with all YMCA policies and procedures. Followed and was aware of all emergency procedures. All administrative tasks. General housekeeping and provided crisis intervention.

Skills:

Advertising, perfect loan packages, promotions, customer needs assessment, sales, contracts/ disclosures, internet, social media, microsoft office.

Education: OCEAN SHORES HIGH SCHOOL

COLLEGE OF AUTOMOTIVE MANAGEMENT

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