Customer Service Manager
Resume:
Jonathan Kearney
Dedicated, Loyal, Hardworking
CURRENT ADDRESS EMAIL ADDRESS
*** ***** ** ****************@*****.***
Milford, CT 06460 Home Phone
SKILLS and STRENGTHS
-Speaks fluent Spanish -Able to multitask
-Speaks conversational Portuguese -Able to maintain focus during hectic times -Can solve abstract mathematical equations -Easily adapts to changing situations
-Able to analyze and think critically -Excellent verbal and oral communications skills
-Very organized
PROFESSIONAL EXPERIENCE
DCI Resources, LLC New Haven, CT February 2012-Present
Instructor
-Create individualized plans for students in the area of Mathematics
-Explain obscure concepts
-Periodically evaluate student understanding
-Provide 1-1 tutoring with areas of difficulty
New Haven Adult Education New Haven, CT October 2009-Present
Mathematics Instructor/GED Instructor
-Wrote curriculum for an adult program for 3 distinct levels
-Rewrote course work for Algebra and Algebra 2 programs
-Successfully graduated classes of troubled high school and adults to higher levels
-Monitored math tutors and wrote lesson plans to monitor progress of students for review by the State
-Led GED teacher meetings and helped organize staff trainings
Stop and Shop Milford, CT April 2005-Febrary 2012
Assistant Front End Manager
-Oversaw 20-30 employees at any one time
-Handled diverse monetary and non-monetary transactions on a point-of-sale system
-Responded effectively and efficiently to customer questions and concerns
-Resolved personal conflicts and coached people with poor job performance
-Was an active member of Safety Committee
-Trained new employees that were hired
Progressive Insurance Springfield, MA July 2010-March 2011
Property Damage Claims Adjuster-Total Loss Rep
-Make voice to voice contact with-in 24 hours
-Provide excellent customer service
-Properly investigate each and every claim for coverage and perform in depth investigations when needed
-Determine liability and negotiate liability with other carriers
-Pay properly for damages to damaged vehicles or property damage
-Accurately identify possible exposures through contact and investigation
-Actively search for fraud in every claim and take proper steps to handle that situation
-Closing each and every claim in a reasonable amount of time to provide the best experience for customers
-Spoke to different vendors on behalf of the customer and the company
AXA Advisors, LLC Milford, CT May 2007-June2008
Recruiter
-Actively sought out qualified candidates for financial advisor positions
-Mined through resumes on Monster and other resume sites
-Actively participated in school career fairs to find candidates
-Trained human resource interns
-Interviewed candidate both for internships and financial advisor positions
EDUCATION
Quinnipiac University, Hamden, CT
-BA in Mathematics
-BA in Spanish
Contact this candidate