Clariza Pichardo
Miami, Florida 33161
Cell: 305-***-****
*******.****@*****.***
BACKGROUND SUMMARY
Result oriented, hands-on customer service professional with 14 years of experience in a fast pace office environment. Seeking a customer service or administrative position in which I can successfully utilize my organizational, technical, and managerial skills as well as be able to achieve career enhancement.
Proven ability to carry out all aspects of customer services and administrative duties.
PROFESSIONAL EXPIRIENCE
Shore of Denmark July 2008- Present
Clerical Assistant
• Provided administrative support for business.
• Maintained and filled hard copies of vendors and customer records.
• Handled inventory control of office supplies and furniture and researched to secure savings on all items.
• Prepared required registration forms and processed payment of related fess such as quarterly tax/monthly payment.
• Investigated and resolved customer queries.
South Beach Style Jan. 1995-May 2008
Administrative Support Coordinator/ Assistant Store Manager
• Provided administrative support to 3 furniture stores.
• Handled inventory control of office supplies and furniture and researched to secure savings on all items.
• Responsible for Bank Deposits, Shipping and Receiving.
• Provided excellent customer service by visiting customer’s residence to assist with measurements and color scheme with online space planner software resulting in finalizing the sale.
• Responsible for training new employees.
• Developed and maintained strong business relationships with customers/vendors resulting in increased sales and positive feedback.
• Conducted and documented service inspections on damaged merchandise offering possible solutions, or providing replacement or exchanges as necessary. Followed up with customer until problem is resolved.
Lincoln Road Partnership Jan. 1994 - Jan. 1995
Clerical Assistant
• Similar structure to that of South Beach Style.
EDUCATION
Miami Dade College Miami, Florida 1995-1999
Business Administration
Professional Career Development Atlanta, GA 2002
Institute
Paralegal Diploma
SKILLS
• All Windows 95
• Microsoft Word, Excel, Outlook, QuickBooks Knowledge, and Icovia Room Planner Software.
• Excellent Communication Skills
• Ability to interact with individuals at all levels
• Ability to work independently
• Office Equipment Operation, and Filling and Data Archiving
• Multi task ability and Follow up skills
• Fluent in English and Spanish
• Organized, Team Player, Problem Solving, Great Personality, and Strong Work Ethic.
Excellent References upon request