Lorene Poole

Lorene Poole

***** ******* **., *****, **. *****

H# 813-***-**** *********@***.*** C# 813-***-****

Objective: To acquire a professional position with potential for advancement where I can utilize my knowledge and experience.

Summary of Qualifications: A dedicated, goal oriented, analytical leader who achieves company objectives produces quality work while maintaining production targets and exercising good judgment.

Skills and Abilities: Strong organizational and interpersonal skills, three years of customer service working at First Florida Bank along with sales, extensive clerical experience with a comprehensive knowledge, able to communicate effectively and handle a variety of office equipment, efficient, accurate, well organized, work well independently and as part of a team leader.

Special skills: in education, human services, social services, mentoring, counseling, nonprofit, academic advising, teaching, decision making, problem solving, professional phone etiquette, customer service, meet deadlines, supervising, and working in the admissions and recruitment sessions at Springfield College as an intern. Well diverse in MS Word, Excel and Power Point.

Education: Master of Arts in Education

Bachelor of Science in Human Services

Business Clerical Diploma-Gainesville Job Corps

High School Diploma

Employment History:

Academies for Educational Excellence/Boley Center-Job Coach (08-14-2006/02-28-2007) Responsible for supervising and training young (adults) with disabilities at job sites to obtain and maintain employability skills to get a regular job. Teaching career skills and communication skills.

Children Home, Inc., Dependency Case Manager-5-30-2006/08-07-2006-Responsible for identifying, evaluating and assessing client, family needs of minor children placed in care by DCF due to abuse or neglect by caretakers, with the ultimate goal of permanency, going to court and monthly home visits.

Hillsborough County Schools, Teacher Aide/Substitute (11-19-04/10-12-05) Assisted (SED) and (SLD) students. Worked as an aide/substituted at Bryan Alternative/Carver, (7th & 8th graders) Woodbridge Elementary, 2nd-5th graders), and Hillsborough High School, (9th-12th graders).

Mental Health Care, Inc., Administrative Assistant (04-19-2004/11-10-2004) Baby FASST

Prepared/typed letters, forms, spreadsheets, multi-tasks, answered phone, filed, typed, ordered supplies, took minutes, prepared travel vouchers, attended meetings, interviewed, processed client applications that entered the program, attend and did monthly screenings to recruit new clients.

Dept. of Children & Families (State of Florida)Staff Assistant (10-03-1985 to 08-29-2003) Licensing & Background Screening –Responsible for Answering phone, file, Xerox, distributed mail/correspondence, typed, picked up mail twice daily. Data input information, solved problems, travel requisitions, multi-tasks, ordered supplies, called different company to have maintenance on copier and fax machine or when the machines breakdown, prepared/updated staff listing once a month, copying and redacting licenses files, input and completed Home Safe Net, ICWSIS-data input, other material into the computer, transported, did home visits as needed. Worked in other Departments such as: Foster Care, Independent Living Program, Mailroom Supervisor, Child Protective Investigation, Child Protective Services, Food Stamps/Medicaid, Department of Corrections, Personnel, and Child Support Enforcement.

References: Available upon request.

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