Manager Administrative Assistant

Elisa D. Gustafson

**** ****** ****** 303-***-****

Denver, CO 80211

CAREER SUMMARY: Strong organizational and time management skills. A self-starter that can manage multiple projects and meet tight deadlines. Ensures team effectiveness through proactive communication and collaboration. Proficient in Microsoft Office 2007.

EXPERIENCE:

2005 to 2010 Benefit Administrator: Strategic Employee Benefits, Denver, CO

Responsible for maintaining the Benefit Specialists calendar. Coordinating seminars and carrier meetings. Maintaining the client database and commissions. Renewing licenses, memberships, and CE credits for the staff. Generating renewal letters and other mass mailings. Ordering office supplies, marketing materials, business cards and stationary. Resolving claims and billing issues, ordering ID cards and benefit packets for the account managers.

2004 - 2005 Spa Coordinator: The Woodhouse Day Spa, Denver, CO

Responsible for the daily activities and managing a staff of 18 employees. Serves as a liaison between the staff and the General Manager. Managed inventory and placed orders as necessary.

2001 – 2004 Pre-Sale Technician: CIGNA HealthCare, Denver, CO

Check RFP’s for complete information, obtain opportunity number, check cross quotes and send to Support Unit within 24 hours of receipt. Fully complete and send quote to Underwriting within 24 hours of receipt from Support Unit. Ensure all producers identified on RFP’s are licensed and appointed in proper states. Prepare proposal through proposal generator as necessary. Obtain GEO Access and Disruption Analysis when necessary.

1998 – 2001 Office Manager: CIGNA HealthCare, Denver, CO

Supervised the Administration staff. Provided operational and administrative support for the Sales Manager, Client Managers and New Business Managers. Worked directly with Human Resources including ordering computers, log on ID’s and passwords. Managed supply inventory and presale materials.

1996 – 1998 Supervisor of Administration: CIGNA HealthCare Denver, CO

Supervised the Administration staff. Prepared proposals for the Client Managers and New Business Sales staff.

1994 – 1996 Group Administrative Assistant: CIGNA HealthCare Denver, CO

Provided Administrative support for the Client Managers, New Business Managers and Group Benefits Specialists. Performed other duties including answering telephones, mail and filing.

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