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Mortgage Operations Manager

Stone Mountain, Georgia, 30083, United States
May 31, 2010

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Sheryl R. Payne

**** ***** ***** *** ***** Mountain, GA 30083



Profile Summary

• Experienced professional with a successful career in banking, business development and administration.

• Excel at interfacing with others at all levels to ensure organizational goals are attained.

• Proactive approach has resulted in capturing numerous accounts and expanding client base.

• Effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential.

• Possess excellent interpersonal, analytical, and organizational skills.

Banking Employment

Wells Fargo Home Mortgage Birmingham, AL

Loan Document Specialist 11/2009 – 2/2010

Verifies, compiles, and types application information for mortgage loans: Reviews residential application file to verify that application data is complete and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment. Recommends that loan not meeting standards be denied. Calls or writes employer to verify accuracy of information. Types loan application forms, using computer. Calls specified companies to obtain property abstract, survey, and appraisal. Informs supervisor of discrepancies in title or survey. Submits mortgage loan application file for underwriting approval. Types and mails approval and denial letters to applicants. Submits approved mortgage loan file to Mortgage Loan Closer for settlement. Records data on status

of loans, including number of new applications and loans approved, canceled, or denied, using computer.

Sun Trust Mortgage Dunwoody, GA

Mortgage Loan Consultant (Temp Assignment) 04/2009-6/2009

Processed all types of Mortgage loans: FHA, VA and Conventional.

Efficiently underwrote all loans through Fannie Mae DU prior to loans submission.

Effectively moved to clear to close files from processing to closing in a timely manner.

Set-up files to be processed by other MLC’s which included telephone verification with customer.

Verified employment and funds to close.

AME Financial Corporation, Inc. Alpharetta, GA

Account Manager 2006-2008

• Communicated with Mortgage Brokers, Account Executives and other third parties throughout the loan process.

• Communicated loan decisions to the Mortgage Brokers.

• Reviewed loan conditions to ensure accuracy, completeness and compliance with loan program/product requirements, investor guidelines, and company standards.

• Assisted Underwriters in gathering, and clearing conditions on files as needed.

• Performed quality control functions on clients’ files.

• Stayed abreast of any FNMA/FHLMC and FHA/VA regulation changes and underwriting provisions as well as company policies and procedures.

• Responsible for my team of Account Executives being Number One with the company in sales for the month, several months in a role.


Mortgage Services Alpharetta, GA

Senior Loan Processor 2003-2006

• Analyzed income, credit and appraisals to determine compliance with investor guidelines, risks to lenders, state and regulatory requirements before rendering final loan decision.

• Structured best loan product and ensuring proper product pricing.

• Assisted processors, brokers and account executives with questions relating to loan eligibility and underwriting guidelines.

• Completed title reviews; ensuring proper lien position and those other liens are cleared from title.

• Maintained status of loan pipeline, following up on and ensuring funding issues discrepancies and post-close exceptions are resolved within the acceptable time periods.

• Trained and supported newly hired loan officers and other support personnel.

• Assisted Processing Managers with general processing and underwriting issues as required.

The Mortgage Store Marietta, GA

Processing Manager 2002-2003

• Staffed and managed the functions of the loan processing department including establishing work goals, office standards, policy and procedures that contribute to the overall development of the department and efficiency of ongoing operations.

• Monitored daily department operations including loan and collateral documentation preparation, loan funding and booking, payment processing, advances, collateral review maintenance and tracking.

• Monitored and edited daily work to ensure accuracy, reviewing reconciliations to ensure balancing.

• Conducted monthly department meetings to communicate new and revised organization or departmental information and procedural changes and assigned special projects.

• Provided loan information for annual audit.

AME Financial Corporation, Inc. Norcross, GA

Loan Processor/Quality Control Specialist 2000-2002

• Processed retail and wholesale conventional, FHA and sub-prime loans.

• Maintained automated underwriting through DU and LP.

• Responsible for initial data entry, loan structuring, and submission of loans to underwriting, collecting underwriting conditions.

• Skilled in ordering titles, appraisals and payoff histories, ensuring loans are scheduled and sent to attorney for closing.

• Managed a pipeline of approximately 80 files monthly.


Texas Southern University Houston, TX

Bachelor of Business Management


University of West Los Angeles Los Angeles, CA

Law School and Paralegal Program Certificate

Capstone School of Mortgage Marietta, GA

Processor Certificate

FHA Processing Certificate

Professional References Available Upon Request

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