Account Manager

TONI BLANKENSHIP

**** ******* ****, ***. ****, Plano, TX 75093

Direct: 214-***-****

Email: ****.***********@*******.***

ACCOUNT MANAGER

Highly motivated, service oriented professional with extensive multi-disciplinary experience in B2B Customer Service, Account Management and Marketing. Strong background in conflict resolution, reconciling claims or billing disputes and negotiating high renewal increases while maintaining solid consultative client relationships. Detail oriented problem solver with ability to effectively communicate with internal team and external customers. Proven ability to successfully prioritize and manage multiple complex projects with a high volume client base. Expertises include:

Client Relations Management PeopleSoft/HRMS Reporting Salesforce.com

HRIS/SAP/CRM Database Management Project Management MS Office Products

PROFESSIONAL PROFILE

Raytheon Company 2009 - 2010

Human Resources Specialist/Generalist/Talent Acquisition, Garland, Texas

Managed a broad range of HR Generalist and Talent Acquisition functions for Garland site including employee relations, sourcing and recruitment, benefits, and new employee orientation. Managed processes at the highest level of confidentiality. Supported Engineering and IT departments (approximately 2,000 of 3,000 employees).

• Assisted HR recruiters with strategic sourcing, candidate screening, selection and on-boarding/orientation.

• Analyzed and processed promotions, annual merit increases, hires and transfers. Reported on diversity recruitment, performance development and talent management to ensure efficiency and effectiveness.

• Served as primary contact person resolving day to day conflicts and other HR matters impacting managers and employees and supported workforce planning efforts. Served as Educational Assistance Coordinator.

Medical Edge Healthcare Group 2007 - 2008

Physician Relations Coordinator, Marketing, Dallas, Texas

Recruited, developed, and maintained solid physician relationships, while engaged in business to business field marketing and client service.

• Created integrated strategies, expanding customer base by 30%, maintained current forecast and pipeline.

• Maintained activity databases, developed Excel spreadsheets to report process, reconciliation and resolution of account disputes.

• Coordinated and implemented new marketing projects for new facility developed communications, advertisements and created brand awareness. Demonstrated commitment to business ethics and integrity. Handled internal and external communications with account reconciliation details.

• Demonstrated an unwavering commitment to physician/client satisfaction, personally responding to and resolving difficult customer inquiries, claims/billing/conflict disputes, and/or unusual situations.

• Facilitated problem resolution and dispute management, on behalf of clients, with interdepartmental managers and implemented process improvement activities and educated internal and external clients on ways to prevent future conflict.

DeNeil Acquisitions, LLC 2003 - 2005

General Manager, Dallas, Texas

Managed the operation of newly acquired hotels.

• Recruited, trained and managed hotel and staff of 18-25 people. Marketed and increased revenue by 45% within the first 2 months. Drove customer loyalty with successful marketing techniques increased occupancy 18 – 68%.

• Organized and maintained in-depth financial accounting of employee payroll, receivables, and payables. Reconciled disputed accounts and collected on delinquent accounts.

• Maintained a working knowledge of the competition including their products, people, pricing, strengths, weaknesses and business strategies.

The Michael Group 2005 - 2009

Century 21 Judge Fite Company 2001 - 2005

Sales Associate, Residential, Dallas, Texas

Represented Buyers, Sellers, and Investors in the sale or purchase of residential property. Maintained extensive knowledge of Real Estate market with broad understanding of financing, credit repair, real estate laws and tax regulations.

• Initiated negotiated and completed contracts, reported demographic research, and analyzed property appraisal and inspection reports.

• Conducted market analysis for clients and government entities. Specialized in corporate relocation.

Wellpoint / Unicare Life & Health Insurance 1998 – 2001

Regional Account Manager, Sales/Marketing, Commercial Accounts, Plano, Texas

United Healthcare 1991 - 1998

Regional Account Manager, Sales/Marketing, Dallas, Texas and Chicago, Illinois

Managed over 60 existing groups of fully insured employers with 100 to 1,000 employees each, serviced southwest region. Trained/educated both employers and employees on the implementation and utilization of benefits plans and changes.

• Increased client base, analyzed benefits, and monitored both medical and pharmaceutical plan performance, associated costs, and matched cost effective products and services. Performed account installation/renewal, quarterly field visits.

• Managed billing and claims disputes and performed account reconciliation with use of Excel and other Microsoft Office products.

• Participated in the renewal and new business activities that support marketing and underwriting decisions consistent with business unit growth and retention goals.

• Managed all aspects of the business development process including: prospecting, communications, presentations, proposals, contract negotiation, account start-up and post-sale customer relationships.

• Developed and executed an annual strategic plan in order to increase membership. Identified key decision makers and developed relationships to create opportunities for proposals.

• Marketed new products, designed benefit plan changes, negotiated and secured 95% of annual renewals.

• Led project design, development, and implementation using project management tools and methodologies.

PROFESSIONAL DEVELOPMENT

M.B.A. – Kaplan University (Anticipated graduation: May, 2012)

B. S. – Southern Illinois University - Carbondale

Contact this candidate