Customer Service Manager
Resume:
MARY H. WOLF
DOWNINGTOWN, PA 19335
610-***-**** (Home)
484-***-**** (Cell Phone)
****.******@*****.*** (Email)
Career Summary
Looking for an Administrative support role where I can demonstrate my extensive experience of computer skills, service delivery and organizational skills. Demonstrated continued growth in managing projects, strong communication skills and the ability to work independently or as part of a large team. Successful in building professional relationships while resolving complex issues affecting clients. Successful in presenting ideas and selling services to prospective clients.
Professional Positions
Project Administrator, Financial Administrator, Supervisor, Executive Assistant, Administrative Assistant, Collections, Data Entry Operator, Client Interfacing, Customer Service, Training Coordinator.
WORK EXPERIENCE:
CHESTER COUNTY FOOD BANK, DOWNINGTOWN, PA 1/2010 – 7/2011
Office Manager/Office Administrator
Managed the administrative responsibilities for the office.
• Greeted clients and volunteers. Trained volunteers as needed.
• Managed and installed the donation database and entered all donations.
• Administered the Commodity Supplemental Food Program for senior citizens.
• Reported data to the Pennsylvania State Department monthly.
• Coordinated meetings and training sessions for the Food Bank staff.
• Implemented new donor database and trained staff.
• Managed all the repair of the office equipment, trained staff on usability and
developed written procedures.
VANGUARD GROUP, Malvern, PA 4/2005 – 1/2010
Project Administrator/System Lead
• Analyzed plan sponsor’s retirement plan documents and sets up all Vanguard
recordkeeping systems according to ERISA guidelines.
• Built recordkeeping system as well as website and voice network for all assigned clients.
• Provided testing output of system setup with project team, management and clients.
• Traveled to visit new clients to create new business for the company.
• Recommended transactions and workflows to best suit client’s needs and expectations.
• Mentored other System Leads throughout the department when needed.
• Worked closely with management on indentifying areas of improvement for the Implementation Department.
• Assigned to all accounts over $100 million dollars in assets.
7/2001 – 4/2005
Universal Associate/Coaching Mentor
• Processed all financial and non financial items for assigned clients in a timely manner.
• Worked closely with Client Relationship Administrator to maintain and develop strong relations with clients and answers any technical questions for clients.
• Assisted management with technical problems and resolves them for the client.
• Coached new associates and develops their technical knowledge.
• Served as a Subject Matter Expert to the entire Recordkeeping Services Department during client meetings.
Financial Associate/Tax Specialist 5/2000 – 7/2001
• Prepared financial statements and 5500 tax preparation for 70 clients.
• Worked closely with plan auditors and managers to ensure proper tax preparation.
• Communicated deficiencies in the financial statements and assists in the resolution of these deficiencies.
• Prepared 5500 tax schedules accurately on a timely basis and adheres to federal regulations.
11/1999 – 5/2000
Processing Associate/On the Job Trainer
• Maintained client 401K record information.
• Processed 401K rollovers and segregates client accounts into appropriate account format.
• Presented internal department presentations highlighting department functions.
• Subject Matter Expert in procedural and client meetings.
• Supervised junior associates.
DONNELLEY DIRECTORY, King of Prussia, PA 1985 – 1992
Expeditor/Assistant Manager (1988 – 1992)
Publishing Representative/Customer Service Representative 1985 – 1987
Secretary – Vice President to Training Department 1984 – 1985
FINANCIAL COLLECTION AGENCIES, Devon, PA 1984 – 1982
Secretary – Marketing Department
EDUCATION:
MONTGOMERY COUNTY COMMUNITY COLLEGE, Blue Bell, PA
Associates Degree, Business Administration
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