Customer Service Sales
Resume:
Waverly Champion
Longview , *****, Texas, US
Mobile Phone: 903-***-****
Secondary Phone:
E-mail: ***************@*****.***
________________________________________
OBJECTIVE
Obtain a challenging career opportunity with a dynamic organization that will offer professional growth in a positive work environment with the opportunities to utilize my managerial, organizational, analytical, and communication skills.
________________________________________
WORK EXPERIENCE
Leasing Consultant/Director
September 2005 - present
Sherman Residential | Dallas, TX
Real Estate/Property Management
paperwork.Explains lease and all appropriate addenda to new lease.Shows apartments Leases and markets vacant and upcoming apartment homes.Completes all leasing to prospective clients.
Facilitate resident contracts, negotiations and final bill reconciliations.
Extensive telephones sales and lead generation with customers and real estate professionals with superb customer service.
Manage resident concerns, negotiate lease renewals, administrative reports, and prepare preliminary account reviews.
Ensure marketing consistency, standardization, company policies, and branding efforts.
Train, develop, and motivate on-site staff on selling techniques, corporate policies, and procedures. Assist with resident relations and accept renta payments.
Computer Programs Microsoft Excel,
Marketing Consultant
March 2001 - September 2005
Pinnacle Realty | Dallas, TX
Real Estate/Property Management
Maintained and provided superior customer service daily for high volume of clients.
Assist applicants in approval process, account reviews, and ensure apartment readiness by inspection.
Extensive telephone sales and internet lead generation with both potential customers and real estate professionals.
Maintained and implemented outreach activities, competitive surveys, and resident retention program.
Awarded Regional Leasing Excellence Award twice within one year and Team Spirit Award.
Leasing Director
May 1999 - March 2001
Pinnacle | Dallas, TX
Comprehensive telephone sales with superior customer service.
Managed inbound/outbound call activities including sales and customer service.
Maintained administrative reports, renewal program, and surveys.
Provided high level of customer service to prospective and current residents.
Assist staff in reaching their maximum potential through training and motivation.
Leasing Consultant
January 1997 - May 1999
Sentinel Real Estate Corporation | Dallas, TX
Increased occupancy from 88% to 98% in three months with superb customer service and sales skills
Extensive telephone sales and maintained closing ratio of 92%. Focus on all aspects of marketing including community relations, design, and print and internet advertising.
Established an outreach program with various businesses and colleges.
Assisted in accounting activities including daily deposit, invoicing, account reviews, and rent collections.
Voted Leasing Consultant of the Month.
Home Finance Consultant
October 1995 - January 1997
Mortgage Loans of America | Dallas
Advised prospective borrowers on suitable loan programs. Provide price quotes and pre-qualifications . Originates complete and accurate loan applications. Analyze creditworthiness. Follow up with prospective borrowers and strive to convert leads into applications. Assists customers throughout entire transcation,discuss loan process /closing steps with customer. Assist with all issues that may arise while loan is being processed . Familiar with basic loan underwriting practices. Knowledge of Conevtional ,VA,FHA and home Equity loan poducts. In addition ,also familiar with Fair Lending practices and mortgage law.
________________________________________
EDUCATION
Associate Degree, Waverly Champion
910 Flanagan
Longview , 75602, Texas, US
Mobile Phone: 903-***-****
Secondary Phone:
E-mail: ***************@*****.***
________________________________________
OBJECTIVE
Obtain a challenging career opportunity with a dynamic organization that will offer professional growth in a positive work environment with the opportunities to utilize my managerial, organizational, analytical, and communication skills.
________________________________________
WORK EXPERIENCE
Leasing Consultant/Director
September 2005 - present
Sherman Residential | Dallas, TX
Real Estate/Property Management
Leases and markets vacant and upcoming apartment homes.Completes all leasing paperwork.Explains lease and all appropriate addenda to new lease.Shows apartments to prospective clients.
Facilitate resident contracts, negotiations and final bill reconciliations.
Extensive telephones sales and lead generation with customers and real estate professionals with superb customer service.
Manage resident concerns, negotiate lease renewals, administrative reports, and prepare preliminary account reviews.
Ensure marketing consistency, standardization, company policies, and branding efforts.
Train, develop, and motivate on-site staff on selling techniques, corporate policies, and procedures. Assist with resident relations and accept renta payments.
Computer Programs Microsoft Excel,
Marketing Consultant
March 2001 - September 2005
Pinnacle Realty | Dallas, TX
Real Estate/Property Management
Maintained and provided superior customer service daily for high volume of clients.
Assist applicants in approval process, account reviews, and ensure apartment readiness by inspection.
Extensive telephone sales and internet lead generation with both potential customers and real estate professionals.
Maintained and implemented outreach activities, competitive surveys, and resident retention program.
Awarded Regional Leasing Excellence Award twice within one year and Team Spirit Award.
Leasing Director
May 1999 - March 2001
Pinnacle | Dallas, TX
Comprehensive telephone sales with superior customer service.
Managed inbound/outbound call activities including sales and customer service.
Maintained administrative reports, renewal program, and surveys.
Provided high level of customer service to prospective and current residents.
Assist staff in reaching their maximum potential through training and motivation.
Leasing Consultant
January 1997 - May 1999
Sentinel Real Estate Corporation | Dallas, TX
Increased occupancy from 88% to 98% in three months with superb customer service and sales skills
Extensive telephone sales and maintained closing ratio of 92%. Focus on all aspects of marketing including community relations, design, and print and internet advertising.
Established an outreach program with various businesses and colleges.
Assisted in accounting activities including daily deposit, invoicing, account reviews, and rent collections.
Voted Leasing Consultant of the Month.
Home Finance Consultant
October 1995 - January 1997
Mortgage Loans of America | Dallas
Advised prospective borrowers on suitable loan programs. Provide price quotes and pre-qualifications . Originates complete and accurate loan applications. Analyze creditworthiness. Follow up with prospective borrowers and strive to convert leads into applications. Assists customers throughout entire transcation,discuss loan process /closing steps with customer. Assist with all issues that may arise while loan is being processed . Familiar with basic loan underwriting practices. Knowledge of Conevtional ,VA,FHA and home Equity loan poducts. In addition ,also familiar with Fair Lending practices and mortgage law.
________________________________________
EDUCATION
Associate Degree,
0 - May 1992
Kilgore College | Kilgore, TX
High School or equivalent,
0 - June 1989
Longview High School | Longview, TX
0 - May 1992
Kilgore College | Kilgore, TX
High School or equivalent,
0 - June 1989
Longview High School | Longview, TX
High School Diploma
________________________________________
SKILLS
recruiting skills ,muti-tasked Expert
Windows XP Expert
Word Excel Intermediate
Power Point Expert
Onesite Expert
Yardi Expert
Amsi Intermediate
Tax Credit Intermediate
________________________________________
LANGUAGES
English Fluent
________________________________________
REFERENCES
Nafissa Ideen
Community Manager, Sherman Residential
Professional
Dee Richards
Manager, Pinnacle Realty
Professional
Waverly Champion
910 Flanag
Contact this candidate