Customer Service Human Resources

Stephanie Quintero-Merino

**** ********* ***** ***. *, Miami Beach, Florida 33141 • ****************@*****.*** • 305-***-****

Highly capable customer-centered professional. Works well independently and as part of a team.

EXPERIENCE

BUDGET CONSTRUCTION INC. Medley, Florida

05/08- 05/11 Front Desk Reception / Customer Service

* Provide effective and timely resolutions for a range of customer inquiries

* Oversee procurement for office supplies

* Handle a high influx of inbound calls

* Set appointments

* Filing and records keeping

* Handled travel arrangements for CEO and Upper Management

* Exercised strong interpersonal communication skills with customers and department personnel

* Prepared monthly data reports for Sales, Human Resources, and Financial Departments

* Liaison between payroll department and employees.

ROCKSTAR SALON, Miami Beach, Florida

01/08 – 08/10 Front Desk Reception

* Responsible for greeting customer in a warm and professional manner

* Handle the tasks of directing clients to the concerned stylist

* Perform responsibilities of maintaining the records of clients like names, phone numbers and addresses

* Assist with monthly product counts and communicate supply inventory requirements to the Salon Manager

* Handle the tasks of scheduling appointments for client as well as make courtesy calls to remind them of upcoming appointments

* Responsible for suggesting and prescribing hair care products to clients

SKILLS

* Outstanding customer service and organization skills

* Extensive knowledge of MS Word, MS Excel, and Internet resources

* Adept at dealing with changing priorities. Proactive, anticipates needs before they arise.

* Strong analytical and planning skills, committed to meeting organizational goals.

* Fluent in Spanish written and conversational

EDUCATION

MIAMI DADE COLLEGE- Associate In Arts, Accounting. Miami, FL

September 2011 – Present

MIAMI BEACH HIGH SCHOOL- Miami Beach, FL

June 2009

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