Administrative Assistant Customer Service

**** ******** **.**** **, Mississauga, ONT. L*M *H2

***-***-**********************@*****.**

Sannie Babe Acepcion

Objective

Seeking position in the capacity Inside Customer Service Reps within general business or medical office environment. Bringing the following experience, skills and attributes.

_______________________________________________________

April 2008-June 2012 Tim Hortons Mississauga, ON

Supervisor

Coordinating the activity of cashier/store front/baker

Monitoring their performances

Handling breaks

Solving conflicts between employees

Handling customer complaints

Accepting returns/ Handling refund

Handling the money at the end of the shift

Ensuring compliance with the store’s policy and regulations

Oct.2011-Nov.2011 Villa Forum Long Term Care Mississauga, ON Medical Office Intern

Answer telephones and perform data entry

Audit and file medical charts

Gather and prepare medical charts for storage

Encourage and assist residents with participation in independent leisure past times

Various general administrative responsibilities

May 2001-April 2008 The L.S. Starrett Company Ltd. Mississauga, ON

Inside Sales/Administrative Assistant

Processed all Hardware/Industrial Order

Responsible for keying all orders/credits

Informed supervisors on daily order status

Process pick-ups, adjustments, couriers and special orders.

Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.

Address distributor concerns/questions.

Provide MSDS to distributor.

Invoice shipment paper

Order office supplies/Maintain equipment

Oct.2000-April 2001 Merrill Lynch Toronto, ON

Administrative Assistant/Filing Clerk

Processed AIA’s Application

Send out outstanding requirement to FC

Deposit monthly RRSP contribution

Monitor and pick-up mutual fund trade

Perform simple filing duties

June 2000-Oct.2000 Canada Life Assurance Toronto, ON

Policy Change Administrative Assistant

Process Universal Life Application

Send out outstanding emails to agents

Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements.

Updating policy contract through AS400

Ordering office supplies/ Responsible for reporting machine trouble reports.

Volunteer Experience

Feb.2012-May 2012 Dr.Younan Office Mississauga, ON Medical Office Assistant

Provide overall support for the physicians and office operations

Prepare treatment rooms with necessary intruments

Answer telephones and perform data entry

File,Scan, Fax medical charts

Education

Feb.2011-Nov.2011 triOS College Mississauga, ON

Medical Office Assistant

Diploma received

Valid CPR Certificate

Sep. 1994-June 1997 IONA CSS Mississauga, ON

High School Diploma received

References are available on request.

Contact this candidate