Primary Resume
Resume:
James Michael Edwards
PO Box ****, Pikeville, KY 41502
*****.*******.***@*****.***
EDUCATION
B.S., Forensic Science, May 1994
Eastern Kentucky University, Richmond, KY
• Major: Forensic Science, Chemistry
• Minor: Biology
Pre-Pharmacy Curriculum, August 1989 – May 1991
Alice Lloyd College, Pippa Passes, KY
EXPERIENCE
Manager
Civic Development Group, LLC.
Pikeville, KY
December 2008 - Present
The organization contacts residents on behalf of various charitable organizations with the purpose of soliciting donations. As a Floor Manager my duties include coaching shifts of telemarketers to meet certain financial metrics on a daily basis, insuring agent compliance with all applicable rules and guidelines, providing any and all necessary resources which are vital to the success of my staff, and communication with upper management to relay performance measures and staffing issues.
Landman
William C. Abel & Associates, Inc.
Pikeville, KY
August 2007 – November 2008
Performed land services including ROW acquisition and title (surface & mineral) for Equitable Gathering, LLC. Worked on various pipeline projects in Letcher, Pike, Perry, and Knott counties. Cleared title on affected tracts, obtained road use agreements, and negotiated pipeline right-of-ways with landowners. Served as project manager for two nodes and directed the work of additional landmen on these projects. Used a variety of computer applications including Greenbrier Graphics, Memory Map, Terrain Navigator, and Microsoft Office applications to create maps, agreements, and project spreadsheets.
Telemarketer
Missouri Fraternal Order of Police
Pikeville, KY
February 2007 – July 2007
Contacted residents of the state of Missouri and solicited donations for the Missouri Fraternal Order of Police. Served as a 40 hour manager for the last three months which involved coaching shifts of telemarketers to meet certain financial metrics daily.
Lab Technician
Appalachian States Analytical, LLC
Pikeville, KY
August 2006 – January 2007
Worked in an environmental laboratory performing a variety of wet chemistry techniques along with instrumental procedures to determine the composition of water samples submitted to the laboratory. Used numerous computer applications to perform statistical analysis and create reports for submission to our clients.
Landman
Sexton Land & Title, LLC
Hindman, KY
April 2004 – April 2006
Performed land services including complete title and ROW acquisition for our client, Jefferson Gas Transmission, LLC. Met with landowners and negotiated ROW agreements throughout Johnson and Magoffin counties in order to install a 26 mile gas transmission line. Clearing title on affected tracts was also a vital part of my employment with the company.
Quality Manager
Sykes Enterprises, Inc.
Hazard, KY
February 2002 – January 2004
Responsible for coordinating, measuring, and implementing customer service quality improvements for multiple client accounts. Managed a team of quality assurance agents in a manner consistent with the team manager classification.
Team Manager
Sykes Enterprises, Inc.
Hazard, KY
April 2000 – February 2002
Planned, coordinated, and directed the support service delivery on the MSN (Microsoft Network Internet Access) account. Accepted the lead role in managing daily client support delivery for my team. As a team manager, I was responsible for my team’s performance against specific account metrics.
ORGANIZATIONS / CERTIFICATIONS
American Association of Professional Landmen, 2008-2009
Appalachian Association of Professional Landmen, 2007-2009
REFERENCES
Available upon request.
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