Mental Health Customer Service
Resume:
Brian F. Shearer, M.A.
Vancouver, WA 96882
***********@*****.***
Dependable and responsible Professional with Master of Arts degree in Counseling. Recognized by supervisors and colleagues as being professional, honest, hardworking, and task-oriented.
SUMMARY OF QUALIFICATIONS
Experienced care coordinator.
Experienced in multi-tasking, deadlines, and resource referrals.
Experience working with difficult populations (i.e. patients with severe persistent mental illness.)
Good team-working skills and willingness to be supervised.
Excellent customer service skills.
EDUCATION
Master of Arts in Counseling Graduated: 2003
Bethel College; Mishawaka, IN
GPA: 3.78/4.0
Key Courses: Human Development Across the Life Span; Theological Foundations of Counseling; Theories and Techniques of Counseling; Group Counseling; Social and Cultural Diversity; Professional, Legal, and Ethical Issues; Psychometric Theory and Technique; Research Methods; Career Development and Counseling; Personality; Psychopathology; Foundations in Mental Health Counseling; Mental Health in its Social Context; Community Psychology and Mental Health; Psychopharmacology
Bachelor of Arts in Liberal Arts Graduated: 1998
Warner Pacific College; Portland, OR
ADDITIONAL TRAINING/SEMINARS
Adult Protective Services
Motivational Interviewing
Strength-Based Case Management
Illness Management and Recovery
Addiction Pharmacology
Infectious Diseases
CBT Counseling for Psychosis
CIT Training
PROFESSIONAL EXPERIENCE
Case Manager 2 Columbia River Mental Health; Vancouver, WA 12/10 – 8/11
Provided case management for clients with severe, persistent mental illness in Clark County. Utilized evidenced-based practices to do counseling with clients. Provided crisis intervention as needed. Conducted mental health intake assessments for clients entering into agency services.
Care Coordinator Clackamas County Community Health; Clackamas, OR 6/08 – 11/10
Utilized evidence-based practices to serve SPMI clients in Clackamas County. Supervised company partner group homes, and provided case management to residents. Provided crisis intervention, treatment planning, helped clients maintain benefits, resolving housing issues, coordination with representative payees, and other case management duties. Other functions included group counseling and serving on agency’s housing committee.
Counselor- Access Triage Providence Medical Center; Portland, OR 6/07 – 10/5/07
Provided an array of crisis services including mental health and chemical dependency assessments, crisis intervention, stabilization, and triage of services to persons in the community. Performed risk assessment, and referred consumers, family members and referents to appropriate resources in accordance with the urgency indicated. Coordinated admission of patients into all Providence Health and Services Behavioral Health outpatient and inpatient programs. Provided brief solution-focused treatment to children, adolescents, adults, individuals and families in crisis. Provided consultation and education to community agencies including the police, hospital, mental health, and families regarding those persons experiencing mental health symptoms. Worked with complex insurance issues, obtained authorization for initial treatment on the behalf of the consumer.
Mental Health Counselor II Columbia Community Mental Health; St. Helens, OR 9/06 – 6/07
Outpatient case management for clients with acute mental illness. Responsibilities include: Treatment planning, working with mental health prescribers, crisis intervention, mental health assessments, respite admittance, leading therapy groups, and general case management.
Intensive Outpatient Case Manager Homestreet-Banyan Tree, Inc.; Aloha, OR 9/04 – 9/06
Outpatient case management for clients with acute mental illness. Responsibilities include: Medication management, treatment planning, working with prescribers and primary care physician, crisis intervention, mental health assessments, authorized payee services, appointments, working with hospital social workers, collaborating with county and state mental health workers, and general case management.
Direct Care Worker Homestreet-Banyan Tree, Inc.; Aloha, OR 11/03 – 9/04
Inpatient work with clients with severe dual diagnosis. Responsible for overseeing the daily affairs of clients, crisis intervention, medication management, transportation, making appointments, and basic counseling.
Outpatient Addictions Counselor Oaklawn; Elkhart, IN 08/02 – 04/03
Lead family counseling sessions each week. Lead and co-lead Intensive Outpatient groups. Help with intakes and assessments.
Outpatient Group Leader Hope Rescue Mission; South Bend, IN Summer 2002
Counseled and treated homeless drug and alcohol dependent individuals.
Substitute Teacher Penn High School; Mishawaka, IN 04/01-6/02
Substitute teacher for various high school subjects including: Mathematics, science, history, art, and English classes.
VOLUNTEERISM
South Bend Center for the Homeless, South Bend, Indiana.
Computer Skills
Microsoft Access Microsoft Word Microsoft PowerPoint Microsoft Outlook
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