Customer Service Quality Control
Resume:
Arais M. Madan
Lakewood, CA. **712
********@*****.***
OBJECTIVE Seeking a position in International Business, Relations, or Management
PROFILE: Professional with over 20 years experience in Management, Customer Service, Excellent communication skills, Biliterate in Spanish Language.
EDUCATION California State Fullerton – Bachelor of Arts Degree
Bachelor of Arts Degree in International Business (Marketing, Management, and Economics) with emphasis in Spanish language- August 1993
EMPLOYMENT
United States Postal Service – Supervisor Customer Service
• Manage over 100 + employees in all areas of Mail Delivery Service for centralized Post Office in Downtown Lakewood, CA
• Personnel include Letter Carriers, Mail Handlers, and Retail/Revenue Sales Associates
• Achieved high ranking in overtime and overall reduction of budget hours during 2009/2010 Fiscal Year.
Golden Beach Inc. – Logistics (Supply-Chain) Coordinator- 1999-2001
• Responsible for all import/export documentation for Canned Seafood Company.
• Inventory and Quality Control of three major Distribution Centers in Western, Central and Eastern United States.
• Worked with USFDA and US Customs on product entry and clearance. Harmonized Tariff Schedule
Cerritos Community College – Accounting Technician Receivables
• Billings and Receivables for entire Community College District
• Oversaw fee collection process of Tuition and Registration
• Collections for overdue accounts.
• Customer Service to diverse college demographic including faculty and a student body population 22,000 per semester.
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