Jacqueline Austin-Swanson
Resume:
Jacqueline Austin-Swanson
Cleveland, Ohio ***** Phone 216-***-****
E-mail *******@*****.***
Objective To obtain a position utilizing my customer service and security experience and my private investigation training.
Education Currently attending Tiffin University Parma, OH
Criminal Justice Major
2004-2007 Academy of Court Reporting Cleveland, OH
Associates of Applied Business Degree Private Investigation
Skills Microsoft word, access, and excel
Able to operate all office equipment
Excellent customer service and cashiering experience
Accounting; accounts payable and receivable; general ledger; journal entries; trail balances and sheets
Surveillance Techniques
Legal Research
Interviewing and Interrogation Techniques
Security Planning and Executing
Civil and Criminal Law Procedures
Insurance and Workman’s Compensation Procedures
Private and Executive Security
Evidence Collection Procedures
Work experience 08/04-10/07 Premier Protective Services Cleveland, Ohio
Security Officer
• Monitoring access control, performing routine foot patrols in apartment complexes, factories, and special events
• Receiving and responding to clients and tenants complaints
• Answering telephones and providing inquired information as a dispatcher
• Keeping daily activity reports
10/03-04/04 Nighthawk Protective Services Willoughby, Ohio
Security Officer
• Directed and monitored traffic to secure pole workers for cable supplier
• Monitored access control into apartment complex
• Patrolled shopping center by means of foot and mobile patrol
03/02-08/02 County Security Agency Parma, Ohio
Security Officer
• Mobile patrol of parking lots and foot detex patrols
• Monitored apartment complex by means of CCTV and foot patrols
• Answered telephones and responded to tenants complaints
• Provided personal transportation for executive clients
09/01-03/02 Executive Security Agency Cleveland, Ohio
Security Officer
• Monitored access to apartment complex via CCTV at three properties
• Made foot patrols all three properties
• Answered telephones and responded to complaints
• Monitored fire and alarm panels and responded
• Wrote daily activity reports
02/01-09/01 Willo Security Agency Willoughby, Ohio
Security Officer
• Monitored and directed traffic
• Monitored access control at a factory included Detex rounds
• Answered telephones and directed calls to proper departments
• Patrolled factory by means of hourly foot patrols
• Wrote daily activity reports
06/99-02/01 Tenable Protective Services Cleveland, Ohio
Security Officer
• Guarded banks and factories and special events
• Monitored access control into businesses
• Checked baggage and performed personal searches
• Answered telephones and responded to calls
• Provided customer service and security via CCTV at main entrance; directed visitors to proper departments
• Monitored CCTV at hospitals
3300 East 89th Street
Cleveland, Ohio 44104
Phone 216-***-****
E-mail *******@*****.***
Jacqueline Austin-Swanson
Objective To obtain a position utilizing my customer service and security experience and my private investigation training.
Education Currently attending Tiffin University Parma, OH
Criminal Justice Major
2004-2007 Academy of Court Reporting Cleveland, OH
Associates of Applied Business Degree Private Investigation
Skills Microsoft word, access, and excel
Able to operate all office equipment
Excellent customer service and cashiering experience
Accounting; accounts payable and receivable; general ledger; journal entries; trail balances and sheets
Surveillance Techniques
Legal Research
Interviewing and Interrogation Techniques
Security Planning and Executing
Civil and Criminal Law Procedures
Insurance and Workman’s Compensation Procedures
Private and Executive Security
Evidence Collection Procedures
Work experience 08/04-10/07 Premier Protective Services Cleveland, Ohio
Security Officer
• Monitoring access control, performing routine foot patrols in apartment complexes, factories, and special events
• Receiving and responding to clients and tenants complaints
• Answering telephones and providing inquired information as a dispatcher
• Keeping daily activity reports
10/03-04/04 Nighthawk Protective Services Willoughby, Ohio
Security Officer
• Directed and monitored traffic to secure pole workers for cable supplier
• Monitored access control into apartment complex
• Patrolled shopping center by means of foot and mobile patrol
03/02-08/02 County Security Agency Parma, Ohio
Security Officer
• Mobile patrol of parking lots and foot detex patrols
• Monitored apartment complex by means of CCTV and foot patrols
• Answered telephones and responded to tenants complaints
• Provided personal transportation for executive clients
09/01-03/02 Executive Security Agency Cleveland, Ohio
Security Officer
• Monitored access to apartment complex via CCTV at three properties
• Made foot patrols all three properties
• Answered telephones and responded to complaints
• Monitored fire and alarm panels and responded
• Wrote daily activity reports
02/01-09/01 Willo Security Agency Willoughby, Ohio
Security Officer
• Monitored and directed traffic
• Monitored access control at a factory included Detex rounds
• Answered telephones and directed calls to proper departments
• Patrolled factory by means of hourly foot patrols
• Wrote daily activity reports
06/99-02/01 Tenable Protective Services Cleveland, Ohio
Security Officer
• Guarded banks and factories and special events
• Monitored access control into businesses
• Checked baggage and performed personal searches
• Answered telephones and responded to calls
• Provided customer service and security via CCTV at main entrance; directed visitors to proper departments
• Monitored CCTV at hospitals
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