Shannon Leigh Murphy
Dover, DE **904
To obtain a position that allows me to demonstrate my skill set and broaden my horizons. My desired position is to work in a customer relations field. I am looking to be employed by a reputable company with a definite chance for advancement.
I am a smart, friendly, fast and flexible worker. I am able to achieve multiple goals and handle many tasks at once. I have ten years of previous customer service work and seven years of cash handling experience. Sales experience and handling customer related problems are just two of my many skills. As, well I have worked with multiple office related machines and software and have the knowledge of most office duties.
Kirkwood Salon and Day Spa, Wilmington De
In my current position, I am responsible for scheduling appointments ,customer service, and data entry. As, well I am responsible for hiring employees, scheduling and maintaining up to date files.
Demonstrator, Trainer, Merchandiser
In this position I was doing in store demonstrations for Lexmark Printers. Making
customers aware of products and show them how our printers work was another responsibility of mine. I trained employees on DIRECTV services and made sure POS items were current. For Vonage, I did inventory and made sure POS items were current and replenished brochures.
2003 - 2004
A & C Insurance Agency Newcastle, De
Bringing in business and retaining customers were two of my main responsibilities. Answering phones, preparing quotes, solving customer related problems, filing, and working up paper work was just a few of my everyday tasks. I was also entrusted with large amounts of money and making deposits of said money into a fiduciary account.
Accredited Insurance Associates New Castle, De
Customer Service Rep
Maintaining customer records handling service problems, answering questions, answering
phones, filing, faxing and working mainly on the computer were just some of my duties.
Education High School Diploma James H. Groves- Graduated from James H. Groves with honors.