Customer Service Manager

***** ******* ***** **., *****, TX ***** 512-***-****

EMAIL: **********@*******.***

TAMELA J. PENA

Professional Objective: Seeking employment in an office setting or customer service related field where I can utilize my years of experience and expertise. Self motivated and confident in making independent decisions. Very well organized and able to work under pressure with minimal or no supervision.

PROFESSIONAL EXPERIENCE

08/2010 – 09/2011 Showcase Collision Center Grove, OK

Office Manager/Estimator

Accounts Receivable

Accounts Payable

Payroll Processing

Answered phones

Greeted and assisted customers

Assessed auto damages and created computer generated estimates

Ordered, received and managed all parts for repairs

Intercommunication with insurance companies, customers, rental car agengies

Faxing/Emailing/Digital Photography

10/2008 – 02/2010 First Class Collision Grove, OK

Auto Collision Estimator/Parts Manager

Prepared computer generated auto collision estimates using Shoplink computer estimating system

Customer Service and Support

Answered phones and greeted customers and vendors

Ordered, received and managed replacements parts

Intercommunication with customer, shop personnel, and insurance companies to insure prompt quality service

Faxing and/or email documentation

Digital imaging

8/2002 to 09/2008 Inspection Solutions Nashville, TN

Vehicle Inspector

Performed detailed mobile and auction inspections of repossessed and off lease vehicles for various auto loan companies with the primary clients being Mercedes Benz and Chrysler Financial.

Provided high quality digital photos requested by client.

Accurately note all damages including frame and/or structural damage and prior repairs.

Electronically provide detailed condition reports to clients.

Maintained effective communication to ensure excellent customer service to both internal and external customers.

Coordinated efforts to ensure inspections are completed in a timely manner.

9/2001 to 7/2002 Tradeway Auto Body Manteca, CA

Auto Body Estimator

Assessed and inspected collision damage on vehicles for auto body shop. Electronically created and uploaded estimates in Pathways and Ultra Mate estimating systems.

Wrote estimates of damage, repairs and costs for insurance companies and individuals. Provided follow up contact with insurance agencies to ensure timely payment of pending claims.

Provided world class customer service using excellent intercommunication skills with customers, part suppliers and insurance representatives to ensure proper repairs and payments.

4/1999 to 8/2001 TGIF Auto Body Fremont, CA

Estimator/Payroll Processor

Assessed and inspected vehicles for auto body damage and repairs needed.

Handled the direct repair program for a well-known insurance company. Followed up with insurance companies to ensure prompt payments.

Customer service, answered phones, processed payroll, in charge of car rentals for customers. Ordered office supplies and maintained accurate inventory control.

05/1989 – 03-1999 Life Chiropractic College West San Lorenzo, Ca

Financial Aid Advisor

• Assisted students in obtaining various forms of Financial Aid

• Managed Federal Work Study Program

• Created and Managed College Scholarship Programs

• Analyzed financial aid reports and certified student loans

• Scheduled appointments for Financial Aid Director

• Assisted with Career Nights

EDUCATION

San Leandro High School General Education

Diploma Earned

Vale National Auto Estimatics

Certificate Earned

Dale Carnagie Coursework Personal Achievements

Certificate Earned

REFERENCES AVAILABLE UPON REQUEST

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