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Customer Service Technician

Houston, Texas, 77031, United States
March 29, 2011

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832-***-**** (H)

713-***-**** (C)

EDUCATION Houston Community College – Houston, Texas

**** ** ****

SKILLS Typing 40 wpm* Microsoft Word

Data Entry 8,020 kph* Microsoft Excel

Internet Microsoft PowerPoint


Donovan & Watkins – Houston, Texas October 2008

Mailroom Clerk

• Handled mail runs for twenty- three different floors.

• Delivered UPS and FedEx packages.

• Sorted and distributed mail.

• Metered 200 – 300 pieces of mail daily.

• Maintained front counter as packages were picked-up.

• Provided customer service.

• Assisted in the receiving department.

• Distributed office supplies.

• Utilized handheld scanners to log in and checkout packages.

• Answered telephones as needed.

Modern Pest Control – Houston, Texas May 2006 to February 2007

Termite Technician

• Responsible for the day-to-day operations of a commercial pest control route.

• Followed a daily schedule of insuring timely arrival, providing exceptional customer service, and discussing the scope of services that were needed.

• Scanned sentricon station and applied pesticides.

TruGreen ChemLawn Services – Sugar Land, Texas September 2005 to December 2005

Spray Technician

• Inspected, located, and identified weeds or invasive plants to determine and implement appropriate eradication and control measures.

• Scheduled and performed weed control and elimination procedures.

• Operated lawn maintenance equipment in the mowing, edging, weeding, trimming, and pruning of grounds, shrub, trees, and plant beds.

Ken Brault Supply – Houston, Texas March 2003 to September 2003

Driver/Counter Sales

• Responsible for handling merchandise carefully, loading and unloading, delivering, setting up and demonstrating the merchandise for the customer.

• Engaged in field and warehouse activities, complied with all safety guidelines, assisted in maintaining an accurate on site inventory, and completed all other duties as assigned by the supervisor.

Resume of Thomas Moore

Page Two

UPS – Houston, Texas March 1998 to May 1998

Loader (Part-Time)

• Worked in a very physical, fast-paced environment.

• Lifted, lowered, and slid packages that weighed up to 70 pounds.

Mister Car Wash – Sugar Land, Texas January 1998 to March 1998


• Washed vehicle exterior to clean cars, using cleaning solution, water, cloths, and brushes.

• Applied wax to auto body and wiped or buffed surfaces to protect surfaces and preserve shine, using cloth or buffing machine.

• Vacuumed interiors of vehicles to remove loose dirt and debris, using vacuum cleaner.

• Cleaned upholstery, rugs, and other surfaces, using cleaning agents, applicators, and cleaning devices.

• Applied revitalizers and preservatives to vinyl or leather surfaces and treated fabrics with spot and stain resistant chemicals to preserve and protect interior components.

Services Merchandise – Sugar Land, Texas November 1997 to January 1998


• Responsible for the overall appearance and general merchandising of racks and shelves to ensure full in-stock.

• Kept all shelves and racks stocked, signed, neat, clean, and organized.

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