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Customer Service Manager

Auburn, Washington, 98001, United States
March 28, 2011

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Jamila Z. Dow

**** *. ***** ** ******, WA *****



Seattle Central College Seattle, WA January 2009-Present

Relevant Coursework: International Affairs

Dominion College Des Moines, WA September 2001-June 2002

Coursework: Theology


• Strong conversational skills in Spanish- oral and written

• Extensive training in customer service and leadership roles

• MS Word, Excel, Publisher, Power Point, Adobe Photoshop


Target, Team Member Seattle, WA April 2005-current

• Guest services: assisted with customer service and managed customer returns and exchanges

• Back room: restocked and handled merchandise

• Market section: assisted the team with incoming shipments

Starbucks, Barista Seattle, WA June 2006-September 2006

• Helped customers and prepared coffee orders

• Interacted with customers to ensure satisfactory customer service

FYE, Assistant Manager Tacoma, WA July 2000-September 2004

• Assisted in daily operations and the opening and closing of the store location

• Effectively increased sales by suggesting add-on items

• Supervised employee operations on a daily basis

• Handled receiving and shipping

Dominion College, Office Assistant Des Moines, WA June 2001-August 2001

• Entered data for the college data base

• Filed student records

• Maintained general office work regularly

Generation Church, Intern Kirkland, WA September 2004-May 2006

• Received education on theology

• Supported staff in the daily operations of church services and functions

• Mentored college students

• Provided tutoring services for students at Garfield High School

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