Customer Service Supply Chain

LaTasha L. Snowden

**** *. ***** ** *** *** Richmond, TX 77469

832-***-**** (mobile) Email **************@*****.***

Profile

I am outgoing, ambitious, energetic, and a self-starter. I strive to meet and achieve objectives set-forth the organization. My creativity and intuitiveness allows me to think outside of the box to meet the needs of the organization. I have strong communication skills, interpersonal skills, and listening skills.

Key Skills

Communication, interpersonal, analytical kills, problem-solving skills, and critical thinking

Professional Experience

Chevron, Houston, TX 2006-Present

Logistics Coordinator

• Assess client travel needs and arrange international airline, hotel, and ground transportation arrangements for global clients enterprise wide.

• Use my problem solving skills, critical thinking skills, and analytical skills to create and manage client and customer relationships and assess client need.

• Liaise between the travel group and our supplier Carlson Wagonlit.

• Manage costs associated with rotational travel. I set up trend analysis to show costs associated with rotational travel.

• Audit routes flown by travelers and provide the air category manager with my recommendations for better routes to use.

• I Manage FCPA Per diem payment checks for Government officials

• I worked with IT to create a SharePoint site to help our team track costs of flights, for analysis.

Navigant International, Houston, TX 2004-2006

Lead Travel Coordinator, Corporate Floater

• Use my problem solving skills, critical thinking skills, and analytical skills to create and manage client and customer relationship, with global customers.

• Coordinate international airline and hotel arrangements to Africa, Europe, Asia, and Australia globally for multiple corporate accounts.

• Coordinate ground transportation in different cities using preferred suppliers.

• Issue, void and exchange airline tickets

• Overseen all training, including all hotel and limo transportation

Affordable Tours.com, Houston, TX 2002-2004

Leisure Travel Consultant

• Coordinated and arrange escorted vacation tours through Europe, Asia, Australia and Africa

• Coordinate airline reservations using consolidated airfares

• Assisted and Trained other agents with questions on policies of the various tour companies and assisted with booking airline tickets

Travel Force USA, Houston, TX, Los Angeles, CA 1999-2001

Corporate National Floater/Team Lead

• Manage agents schedule breaks and lunches, made sure agents answered calls in a timely manner to insure proper customer service is give to customers.

• Managed multiple accounts for Corporate Clients. Responsibilities included handling customer service issues, ensuring airline tickets were billed to the correct credit card accounts.

• Issued and voided airline tickets.

• Provided excellent customer service

Continental Airlines, Houston, TX 1997-1999

Reservations Support Agent

• Manage agents schedule breaks and lunches, made sure agents answered calls in a timely manner to insure proper customer service is give to customers.

• Managed multiple accounts for Corporate Clients. Responsibilities included handling customer service issues, ensuring airline tickets were billed to the correct credit card accounts.

• Issued and voided airline tickets.

• Provided excellent customer service

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Education

2008 – 2011 University of Phoenix- BS- Business Management/Supply Chain Operations – 3.41 GPA

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