Quality Assurance Management
Resume:
LATUSHA F. JOHNSON
Lithonia, GA 30058 ***********@*****.***
PROFILE Administrative Support Professional offering versatile office management skills and proficient in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and in team environment, exceeds expectations, juggles multiple priorities at once and meet tight deadlines without compromising quality.
QUALIFICATIONS
Friendly, hardworking, trustworthy, and mature
Account information, data input and retrieval, computer literate, and task oriented
Establish rapport with customers, and deliver world class customer satisfaction and quality assurance
Ability to use independent judgment and work without supervision
Proficient in record keeping, invoice management and following up on account activities
PROFESSIONAL EXPERIENCE
Daimler Chrysler Release Agent
FDI Collateral Management Rancho Cordova, Ca. November 2006 - February 2012
Pulled car titles to be released by Lien Holder and Verified Vehicle Identification Number on all vehicles.
Placed correct lien holder stamp with my signature on the title to be released.
Get some titles notarized per specific state requirements.
Mailed released title via USPS, FED EX, UPS and documenting the tracking numbers.
Apple Care Representative
Apple Computer Elk Grove, Ca. July 2006 – November 2006
Via automated dialer contact existing Apple Customer to notify them of their warranty expiring.
Sell extended protection plans for Apple equipment and software.
Up sell Apple products and services
Collector
NCA Financial Sacramento, Ca. January 2005 – February 2006
Researched located good home address, and or Place of employment, home and or cell number.
Locate and verify source of income to pay past due account.
Get balance Paid In Full or set up affordable payment arrangements
Obey all FDCPA Rules and Regulations.
Inbound Call Center Representative
SBC California El Dorado Hills, Ca October 2003 – December 2004
High volume inbounds calls.
Set up new home phone service, Cingular Wireless, Dish Network, and SBC Yahoo DSL service.
Trouble shooting and repair of equipment.
Resolve customer issues with the highest level of excellence and resolve issue in one call.
EDUCATION
American River College, Business Management Major August 2010 – Present
Office Specialist Certificate December 2010
Abraham Lincoln High School, San Francisco CA June 1997
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