Customer Service Medical Billing

Laura Smerkonich **** Fordham, Keego Harbor, MI. *8320 United States

***********@*****.*** • 248-***-****

Qualification

An administrative professional with over 10 years experience in a fast-paced organization that demands strong technical and interpersonal skills. Trustworthy, ethical and discreet: committed to superior customer service. Confident and poised with all interactions with individuals at all levels. Detail-oriented and resourceful when completing projects; able to multi-task effectively.

Capabilities include:

• Front Office Daily Operations

• Customer Service and Relations

• Filing and Data Archiving

• Accounts payable/receivable

• General Accounting

• Computer Operations

Experience Highlights

Management & Supervision

• Prepared necessary reports for the senior HR specialists

• Participated in staff recruitment, hiring, training and scheduling

• Served as mentor to staff and junior team members

• Arranged Electronic Medical Records (EMR) training and new employee orientation programs

Administrative Support

• Responsible for performing a variety of tasks dependent on department/function

• Ability to analyze staffing requirements, train and implement changes to maximize efficiency and productivity of staff

• Initiate office set-up, resource acquisition (computers, phones and phone extensions, etc.) for all new employees

• Provided HIPPA required services for multiple orthopedic physicians

Customer Service & Reception

• Participated in all daily front desk tasks

• Maintains client record and general office files

• Provided necessary coverage for paid time off

Employment History

Front Office Manager

Rochester Knee & Sports Medicine July 2003 to April 2012

3100 Cross Creek Pkwy. Ste. 200

Auburn Hills, MI.

Assembler

Nylube Products Inc. March 1997 to July 2003

2299 Star Court

Rochester, MI.

Education

Macomb Community College 2010

Macomb, MI.

Major Medical Billing

Classes

Medical Terminology, Microsoft Word, Excel, Power point

References

Jack Cruikshank 248-***-****

Jackie Lewis 248-***-****

Leslie Taylor 248-***-****

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