Claim Adjuster
Resume:
ISIS SIERRA
Hialeah FL *****
PH: 786-***-****
Profile: Insurance Claims Adjuster – Automobile Line Specialty
Dedicated insurance professional with 16 years of experience investigating and processing automobile insurance claims. Excel in analyzing damages/causes, interpreting policies and negotiating payment solutions. Effectively manage multiple, high-priority projects and take pride in providing exemplary customer service.
Key Skills: Claims Handling and Investigations, Damage Assessment and Mitigation, Evaluation of Liability Exposure, Claims Reports and Documentation, Policy Interpretation
Experience
Allstate Insurance Company – Miami, Florida
Claims Processor: 03/1994 to 07/2009
Analyze claims to determine extent of company’s liability, negotiate settlements with claimants in accordance with policy provisions. Make timely contact with insured and obtain interviews as to the facts of loss in the claim, collaborate with insurance agents and interview claimants to correct errors, handled subrogation claims, schedule car inspections and car rental reservations, answer inquiry calls for customer service.
Outcomes:
- Exceeds employee from 1996 to 2008 by maintaining a superior quality rating of 90% in file handling and claims resolution, exceeding the 80% department goal.
- Selected by supervisor to assist with file closures; resolve complex claims- processing Issues; providing excellent customer service in resolving client’s needs.
- Received Gold Star Performer Awards (2002, 2007) and Service Excellence Award (1996, 1998, 2000 & 2008)
Sunshine Ford - Miami, Florida
Body Shop Secretary, 1989 to 1993
Assistant to body shop manager by answering phones, handling customer complaints, pay office expenses and monitor inventory. Handled payroll for employees.
Education
High School Diploma – Hialeah High 1978
Associates in Art/Science - Miami Dade Community College 1982
Accredited Claims Adjuster License –University of Central Florida – 2009
Skills: Bi-lingual, Expert in Micro-soft Outlook, Excel and Power Point.
References: Upon request
Contact this candidate