Customer Service Manager
Resume:
CINDY LARA FLORES
SAN ANTONIO, TX 78229
*****.**********@*****.***
OBJECTIVE
To obtain a position as an Administrative Assistant, in a growing company with an opportunity for advancement.
SUMMARY OF QUALIFICATIONS
Successful training and certification in Business Administration
Extensive knowledge of Microsoft Office
Knowledgeable in Human Relations, Business Office Procedures, Business Writing and telephone etiquette
Training in Basic Accounting by utilizing Excel and Access
Over 10 years customer service experience
Wide-ranging knowledge in keyboarding and proper techniques in typing
Four years Office Aide throughout high school
CPR & AED Certified
First aid certified, and HIPPA certified
Certified Tax Preparer
WORK EXPERIENCE
07/11 thru 09/11 RGIS #177 San Antonio, TX Inventory Co Inventory Auditor
06/11 thru 07/11 Snelling Staffing
San Antonio, TX Temp Service
Customer Service Rep
03/11 thru 06/11 Trinity Staffing San Antonio, TX
Temp Service Indexer
12/10 thru 03/11 Tax Refund San Antonio, TX
Seasonal Tax Preparer
08/10 thru 12/10 Global Solutions San Antonio, TX Temp Service
Records Clerk
03/10 thru 08/10 RGIS #158 San Antonio, TX
Inventory Co Inventory Auditor
11/09 thru 03/10 Tax Refund San Antonio, TX
Seasonal Tax Preparer
06/09 thru 06/09 Trinity Staffing San
Antonio, TX Temp Service Indexer
01/09 thru06/09 IRS San Antonio, TX
Seasonal Data Transcriber
EDUCATION
08/96 thru 06/98 John F Kennedy San Antonio, TX HS Diploma
08/05 thru 05/06 Career Quest San Antonio, TX Certificate in Business Administration
08/10 thru 05/11 SAC San Antonio, TX Accounting(not complete yet)
RELEVANT EXPERIENCE
Customer Service
Received calls for orders all over US for Pizza Hut
Repeated the order to the customer to verify everything was correct
Asked if they would be paying cash, check or charged
Entered the payment information and let customer know when order would arrive at their abode
Received calls as well about incorrect order or customer wondering where their order was
Indexer/Scanner/Prepped
Observed several documents on the computer to validate information that was scanned was correct
Scanned several documents daily in and orderly fashion
Prepared documents to be scanned by removing any staples, tape, or sticky tabs
Kept count of everything scanned and prepared as well as indexed
Tax Preparer
Prepared taxes for various client el
Entered information provided(includes W-2s, 1099M, 1099G, and etc)
Informed client of bank charges VS TRS charges
Had clients sign all paperwork and charged accordingly
Data Transcriber
Entered information on different tax forms
Typed 8 hours per day
Entered different quantities of money on different lines of a tax form
Checked in and out blocks of work daily
Account Representative
Collected money for debts owed
Received a group of accounts to call on a daily basis
Had a budget issued at the beginning of the month and had to meet at the end of month
Took care of telephone logs and have them input in different statuses based on the call that had been made
Cashier
Verified that currency received at the beginning/end of the shift was precise
Greeted customers with great enthusiasm
Scanned customers merchandise and charged correspondingly
Received cash, credit, debit, check, and traveler’s checks for purchases
Cleaned area at the end of the day and ensure everything was stocked suitably
Pawnbroker
Received merchandise to place for collateral to get cash loan
Ensure commodities were in good quality condition
Issued an estimated amount for loan
Disbursed money for asset amount
REFERENCES
1.Tanya Berry RGIS #158 Manager
San Antonio, TX 210-***-****
2.Valerie McGonigal RGIS Co-Worker
San Antonio, TX 210-***-****
3.Robin Grey RGIS #177 Manager
San Antonio, TX 210-***-****
Contact this candidate