Customer Service Technician

Teasha Tyson, CPhT

**** ***** *** *******, ** ***18

Phone: 901-***-**** E-mail: **********@*****.***

Objectives:

To work in a fast growing company with chances for advancement and apply strong client service skills with the ability to adjust to new project environment

Skills:

• Picking unit dose medication

• Pre-packing unit dose medication

• Preparing IV admixtures

• Counting pills by fives

• Customer Service

• Knowledgeable of Paperless scan system

• Proficient with Brand and Generic Drug

• Names

• Compliance with Class “797” Regulations

• Knowledgeable of HIPPA and JACHO regulation

Experience:

Certified Pharmacy Technician (ERx +) (10/2009-01/2010)(06/2010-03/2012)

Accredo Health (1640 Century Center Pkwy, Bartlett, TN)

• Taking Verbal Prescriptions from Physicians’ Office

• Verifying shipment of medication

• Data Entry

• Troubleshooting and researching medication errors

•Telecommunications

Certified Pharmacy Technician (06/2009-06/2010)

Walgreen’s Pharmacy (3177 S Perkins Rd Memphis, TN 38118)

• Picking medication for dispensing

• Data Entry

• Insurance verification

• Customer Service

• Checking in Cardinal Receipts.

• Processing Pharmacy Claims

• Inventory control

Production Pharmacy Technician (2009)

PharMEDium (6100 Global Dr Memphis, TN 38141)

• Packing final container medication for shipment

• Bagging IV fluids and syringes

• Scanning barcodes to make labels

Intake Coordinator (11/2006-06/2008)

Sitel Corp (1600 Sycamore View, Memphis TN 38134)

• Create Prior Authorization for medical procedures

• Determine medical necessity for procedures and office visits

• Benefit verification

• Conflict Resolution

• Customer Services

• Using ICD-9 and CPT Codes to code disorders and procedures

Education:

Strayer University, BA of Business Administration, anticipated degree 12/2012

National College of Business and Technology, A.A.S of Pharmacy Technology

PTCB Pharmacy Technician Certification, TN Licensure

240 Hrs Externship- Rite-Aid Bartlett, TN/St Francis –Park Ave Memphis, TN

References Available upon Request

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