Kent, WA 98030
A challenging position that offers career advancement, encourages career achievement, and rewards excellence in performances.
6/06 University of Phoenix Seattle, WA
Master's in Health Care management
6/02 Eastern Washington University Cheney, WA
Bachelor of Arts (B.A.) in Health Service Administration
10/07-Present Clinic Coordinator Puget Sound Neighborhood Hlth Cntrs Seattle, WA
Manage daily front office operations, including registration and scheduling. Manage the reception team, including hiring, performance management, time keeping, orientation and training. Ensured positive interactions with the patients on site and on the phone. Computer programs used: NextGen, Outlook, and other window programs.
1/04-10/07 Patient Care Rep Lead Group Health Cooperative Seattle, WA
Trained and monitor front office staff. Handled and oversaw the flow of the clinic. Act as a Liaison between the Specialty Clinics. Lead and develop staff through coaching and team building. Computer programs used; Windows XP, Kronos, Epic. LastWord, Picis, & Image Cast. Planed and organized effective staff performances. Ensured staff benefited from excellent customer service satisfaction by issuing out & receiving Customer Service Awards.
4/02-12/03 Senior Claims Processor Premera Blue Cross Spokane, WA
Review and adjudicate claims which have suspended from the system.
Complete coding information on claims through E-Attachment Program. Access and utilize reference manuals and on-line references as required (examples include CPT codes, CRVS, ADA, ICDA manuals, and computerized ICD listing). Demonstrate adjudication proficiency with 97% accuracy. Manage daily workload to ensure production goals are met.
10/01-3/02 WIC Clerk Team Lead Spokane Regional Health District Spokane, WA
Serving low income Women, Infants, and Children to help receive food vouchers. Responsible for a full range of supervisory & front desk duties which included, phone triage, training, evaluation, scheduling appointments, and assisting the certifiers and nutritionist for educational classes. Worked with a team of diverse and dedicated staff and with a management team that values the strengths offered by the diverse staff. Serviced a diverse target population from different ethnic and cultural backgrounds.
6/01 - 9/01 Summer Intern VA Medical Center Decatur, GA
Purpose of this intern was to learn how medical centers (hospitals) do business behind the financial aspects. Worked throughout the hospital in these departments: Accounting, Budget, HBO/Beneficial Travel, Employee Travel, Admissions/UR, Fee Services, MCCR & HIMS• An overview of each department was necessary for understanding how a medical center operates.
References: Available upon request