Customer Service Assistant

Michelle Castro *******************@*****.*** 718-***-****

SKILLS

1. 10 years experience with Microsoft Office, Outlook and PowerPoint.

2. 10 years of customer service and administrative experience.

3. Excellent communication skills and writing skills

4. Published Poet

5. Archaeologist’s Assistant

Education

05/2006 Bachelor of Arts in Anthropology SUNY Oneonta

05/2012 Masters in Applied Social Research Queens College

Professional History

08/2008 – 12/2011 KidCare New York, NY

Case Manager

• Provide case management to families with infants and toddlers diagnosed with developmental delays

• Coordinate multi-disciplinary evaluations to determine the child's eligibility

• Develop plans and strategies to meet the family's needs

• Participate in the development, implementation, and monitoring of the Individualized Family Service Plan

09/2007–02/2008 Clemson University/College of Charleston Charleston, SC Graduate Student Full time candidate for Masters in Historic Preservation

06/2006–06/2007 Community Preservation Corporation New York, NY Loan Administrator

• Managed a portfolio of 105 permanent and construction loans totaling over $2 million

• Reviewed, processed and filed evidence of insurance , insurance invoices, property inspections, financial analyses, building reserve requests, cash receipts, income & expense reports, mortgage billing and surplus fund returns, and processed tax invoices and perform tax audits to avoid liens

• Monitored mortgage payments, deferred maintenance of multiple properties on a weekly basis and produced reports for weekly delinquency meetings

• Corresponded with borrowers, investors, insurance brokers, and other related parties to facilitate a resolution to any fiscal or administrative issue

08/2005-06/2006 Clique New York, NY Administrative/Personal Assistant

04/2003 – 8/2005 APPLE SOHO New York, NY Mac Specialist/Cashier

06/1999 – 08/2001 NYU School of Continuing and Professional Studies New York, NY

Direct Marketing Assistant

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