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Manager Sales

Jacksonville, Florida, 32226, United States
April 25, 2012

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Joseph J. Long

**** ******** ** • Jacksonville, FL 32226

Summary of Qualifications: Proven multi-unit District Manager specializing in developing and leading high performing teams. Experienced Corporate Trainer successfully developing and promoting all levels of professionals. Project Manager with proven success leading cross functional teams across multiple states.

Professional Achievements


Sales Award Winner/Southern Division-The Pantry Inc.-2011

Award of Excellence-Retail Sales Council-The Pantry/Altria 2011

General Manager Sales Award #1 in Company-WilcoHess-2009

Increased Sales 63+%-WilcoHess; Increased Sales 20+% -The Pantry Inc.; Increased Sales 55+%- Favorite Markets

Project Management

Managed store & category resets for 350+ retail locations in 7 states

Successfully opened multiple new store locations including hiring/training

Vendor contract negotiations for new/existing stores to maximize profits

Developed materials, manuals, and techniques to implement and improve training methods

Member of Process Improvement Committee for ISO 9001 implementation

Business Management

General Manager of the Year Award Winner-WilcoHess LLC 2006

Travel Center Manager of the Year Award Winner-WilcoHess LLC 2006

Flight School Training Program Award Winner-Pilot Travel Centers 1998

Successfully managed multiple-(13) 24 hour retail locations

Travel southeast correcting cash and inventory shrink while strengthening employee and management staffing issues and building sales


Multi-Unit Management (13 locations)

Project Management

150+ Direct Reports

Complete P & L accountability

$70+ Million annual Sales Accountability

Sales, Asset, Inventory Management

Training of all levels of employees, managers, and executives

Store planning/development, category management/vendor contracts

New store start-up/new system roll outs


Merchandising, resets, and analysis

Work Experience




Industry Experience

The Pantry Inc. – 03/2010-01/2012

WilcoHess LLC – 10/2004-03/2010

Landover LLC. – 08/2003-10/2004

Pilot Travel Centers – 04/1998-08/2003

Favorite Markets - 02/1995-04/1998

Shaw Industries – 02/1990-02/1995



The Pantry, Inc. Jacksonville, FL/Charleston, SC

District Manager 2010 to 2012

A leading c-store operator in the U. S. with more than 1,650 locations in 13 states. Retail sales of gas/diesel, grocery, apparel, sunglasses & accessories, electronics, health & beauty, automotive, and food offerings.

Job duties: Project Manager for Store Resets/remerchandising in 7 States (350+ locations); All P&L Accountability for 13 (24-hour per day) locations; 150+ Direct Reports; Recruit, develop, counsel & evaluate subordinates, and all HR functional responsibility; Perform & direct procedural, financial, and inventory audits; Cash, credit cards, and check cashing services; Develop & maintain budgets for all operating units; Customer Service & Sales; Asset control & loss prevention; Manage Facilities Maintenance.

WilcoHess LLC. Kingsland, GA

General Manager/Southeast Training Manager 2004 to 2010

WilcoHess is a leading operator of travel plazas and convenience stores in the Southeastern United States (U.S.) with 400 locations. Hess is a leading global energy company operating over 1250 locations in the U.S.

Job duties: All P & L accountability for a 24-hour per day travel plaza; retail sales and services, including quick serve food concepts, accounting for more than $70 million in annual sales; Increased sales 63% year-over-year; Schedule, recruit, hire, develop, counsel, and all HR functions; Develop & maintain budgets; Extensive customer service & sales; Contract negotiations with vendors, supply chain, purchasing & inventory management; Asset control; Facility maintenance; Mentor & train new Corporate personnel, District Managers, General Managers, and Assistant Managers for the Southeast United States; Develop training materials, manuals, and techniques.

Landover LLC. Kingsland, GA

District Manager 2003 to 2004

Landover was a startup retail travel plaza business venture with two locations & additional proposed locations.

Job duties: All P & L accountability for multiple locations; Built business from ground up; Plan-o-gram development, category management, new vendor contracts, and merchandise procurement; Recruit, hire, and train new employees; New POS and systems integrations; Financial planning and budget development.

Pilot Travel Centers LLC/Williams Energy Jacksonville, FL

General Manager 1998 to 2003

Pilot Travel Centers LLC is the nation’s largest operator of travel centers with over 300 locations in 40 states with retail, service, and food concepts with annual sales over $17 billion.

Job duties: Open new locations in multiple states and perform trouble shooting for existing locations; All P & L accountability for 24-hour travel plazas, restaurants, and quick serve concepts; Retail sales, services, & restaurant concepts accounting for more than $50 million annual sales; Scheduling, recruiting, hiring, developing, training, and all HR functions; Develop & maintain budgets; Cash, credit card, and check cashing; Extensive customer service and sales; Contract negotiations with vendors, Supply chain, purchasing, and inventory management; Asset control & loss prevention; Facility maintenance.

Favorite Markets Chattanooga, TN/Dalton, GA

District Manager 1995 to 1998

Favorite Markets operates 140+ convenience stores in Georgia, Tennessee, and Alabama.

Job duties: All P & L accountability for 10-12 retail locations including deli and QSR operations; Managed 100+ employees and managers; Increased sales in district over 55%; Recruit, hire, develop, council and all HR functions; New POS system rollout and changeover; Cash, credit, and check cashing; Sales and customer service; Budget development; Vendor management; Inventory control and loss prevention.

Shaw Industries Inc. Valley Head, AL

Supervisor 1990 to 1995

Shaw Industries is the world’s largest carpet and flooring manufacturer.

Job duties: Managed 10+ employees in the finishing department within yarn manufacturing plant; Maintained quality control and exceeded production requirements; Implemented ISO 9001 standards for product improvement, quality control, and cost saving procedures; Member of Process Improvement Committee; Train The Trainer leader and train new employees and managers.

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