7-26-08 resume

SHEILA R. MCCRAW

**** *. ******** ***.

CHICAGO IL 60617

773-***-**** / 773-***-**** (Cell Phone)

*.******@*****.***

SUMMARY:

I am a senior adjuster with 21 years of Claims, Administrative and Customer Service experience to offer your company.

EXPERIENCE:

KELLY SERVICES(Unicare Health)-Chicago,IL (11/07- 3/08)

CUSTOMER SERVICE REP:

Responding to customer questions via telephone and written correspondence

regarding insurance benefits, provider contracts, eligibility, billing, and claims.

Analyzes problems and provide information/solutions regarding medicare/corba.

Develop and maintain positive customer relations and coordinate with various

units within the company to ensure customer request and questions are handled appropriately and in a timely manner.

INSURE ONE-BURR RIDGE, IL (3/03 - 11/07)

SENIOR CLAIMS ADJUSTER:

Interpreting policy coverages, investigation, evaluation, negotiation & settling claims in a cost effective manner, ensuring timely disbursements of payments. Identifying subrogation & maintaining a diary system to remain in DOI compliance. Other duties include but not limited to: data entry, heavy phones, customer service, the training of new employees, reception and administration.

HOWARD ORLOFF JAGUAR-CHICAGO, IL (10/02 - 3/03) RECEPTIONIST/OFFICE CLERK:

Welcoming prospective consumers, the handling and distribution of all mail, Switchboard operator (multi-lines), invoicing A/P & A/R, data entry, customer service, administration and cashiering.

CALIFORNIA STATE AUTOMOBILE ASSOCIATION (TRIPLE A)-WALNUT CREEK, CA (08/89 - 06/02)

AUTO ADJUSTER II:

Processed out of state auto claims, investigation/liability determination, handling of coverage issues, medical billing, maintaining diary system to remain in DOI compliance. Determine exposures & settlement of the claim. In addition to being a Team Lead: assisting team members with questions and the training of new employees, all administrative duties, accepting and concluding special projects for supervision.

CALIFORNIA STATE AUTOMOBILE ASSOCIATION (TRIPLE A)-WALNUT CREEK, CA - 09/98 - 06/99 - GLASS SPECIALIST

CALIFORNIA STATE AUTOMOBILE ASSOCIATION (TRIPLE A)-BERKELEY, CA - 08/89 - 09/98 - SWITCHBOARD OPERATOR/FRONT DESK RECEPTION/SENIOR SERVICE REP./ MATERIAL DAMAGE ADJUSTER

EDUCATION:

LEARNING AND DEVELOPMENT-SACRAMENTO, CA 2000

CERTIFICATE OF COMPLETION IN INSURANCE CLAIMS

The study of auto insurance & claims: Classes taken: Investigating Auto Claims, Resolving Collision & Comprehensive Claims I & II, Introductions to Physical Damage, Resolving Auto Property Damage Claims, Introduction to Bodily Injury, Resolving Bodily Injury/Guest BI & Personal Injury Claims I.

CATHERINE COLLEGE-CHICAGO, IL

SECRETARIAL CERTIFICATE in SECRETARIAL SKILLS

Basic Secretarial Skills, Customer Service, Typing, 10 key Calculation, Dictaphone Transcription, Word Processing, Speedwriting & Administration.

KENNEDY KING COLLEGE-CHICAGO, IL

Basic Clerical Skills, Customer Service, Typing, Filing, Word Processing & Phone Etiquette.

SKILLS:

CUSTOMER SERVICE, RECEPTION, TYPING 55 WPM, SPEEDWRITING, TRANSCRIPTION, DICTAPHONE, 10-KEY CALCULATION, SWITCHBOARD OPERATOR, DATA ENTRY, A/P & A/R, EXPERIENCED IN WINDOWS, WORD, EXCEL, POWER POINT, OUTLOOK, ACCESS, CITRIX, AS400, ACT & STARR, KNOWLEDGE OF MEDICAL TERMINOLOGY, CODES & BILLING

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