Executive Assistant Customer Service

HEDDA ARTZ

** ********* ******, #*, ****** Del Ray, California 90292

310-***-**** ***********@*******.***

SUMMARY

A highly organized and detailed-oriented administrative professional with developed proficiencies in office management, event planning, telecommunications, records management, scheduling, calendars, filing, billing, and travel arrangements. Provides thorough and skillful operational support to senior executives. Dedicated and focused, prioritizes and completes multiple tasks to achieve project goals. Highly results-oriented, adeptly manages complex, deadline-driven environments. Possesses a proven ability to lead cross-functional teams toward achieving an organization’s short- and long-term objectives.

EXPERIENCE

VOLKSWAGEN GROUP OF AMERICA, Herndon, Virginia

Executive Assistant to President and Chief Executive Officer 2010-2011

Provided superior administrative support to chief executive officer, including always-on correspondence with German headquarters. Oversaw financial management, event and logistics coordination, communications and policy compliance, and problem resolution in extremely high-pressure environment. Prepared extensive travel arrangements, both domestic and international. Acted as liaison and maintained open lines of communication among senior executives, board members, middle management, and administrative staff. Organized and sorted incoming mail and distributed to appropriate departments for processing. Held responsibility for day-to-day activities as office manager, including filing, ordering office supplies, and managing orderly tidy environment.

• Improved monitoring and review of electronic spend approval forms and expense reports.

• Enhanced morale and understanding of role and benefit of strong international and local operations.

Executive Assistant to Executive Vice President and Chief Financial Officer 2008-2010

Managed key international and internal communications and meetings. Coordinated satellite offices throughout country. Implemented and monitored corporate policies and procedures. Managed coordination and presentation of key performance indicators in seven departments. Coordinated and set up high-level conference calls, video conference calls, board and management meetings, special events, and travel arrangements for top executives. Updated and maintained calendars. Formatted presentations from seven departments into one file. Monitored, reviewed, and approved electronic spend approval forms and expense reports. Maintained and enforced company policies and procedures. Facilitated office support services, including office setup for proper operation.

• Created highly effective organizational and filing systems, including quick and thorough electronic filing, resulting in easy access to critical information and streamlined office functions.

• Led successful and smooth migration of top-level executives from corporate headquarters in Michigan to Virginia, including functional setup for computers, telephone systems, and workspace requirements.

Regional Coordinator, Woodcliff Lake, New Jersey 2007-2008

Oversaw wide variety of administrative functions in support of director-level projects and information management processes. Compiled and analyzed data for monthly reports to prepare director presentations to executive management team. Coordinated and distributed weekly and monthly mailings, newsletters, and reports. Scheduled, coordinated, and supported events to facilitate regional dealer meetings in eastern region.

• Leveraged knowledge of corporate headquarters and supported research and development and team to successfully restructure entire eastern region.

• Developed and distributed internal and external correspondence to facilitate effective communication and transfer of information to headquarters, regional office, and 150 dealerships.

Executive Assistant to Executive Director in Service and Quality, Auburn Hills, Michigan 2004-2007

Provided wide variety of administrative duties, relying upon independent judgment and initiative. Delivered accurate analysis of information requests, resolution of daily requests, and anticipation of conflicts and confidentiality. Managed and coordinated executive director calendars. Arranged meetings, travel, appointments, conference calls, and video conferences. Held responsibility for proactively arranging accurate coordination and validation of business travel with itinerary details. Collaborated and coordinated various staff and department meetings. Monitored progress and completion of follow-up assignments. Ensured adherence to deadlines. Led and implemented special projects. Cultivated and maintained positive working relationship with internal and external customers.

• Conducted various analytical special projects involving budgets and preparation of board and senior management meetings and presentations.

• Hosted special visitor groups, such as board of directors, VIPs, and visitors.

• Handled highly confidential material relevant to company operations and executive expense reporting, discreetly and professionally.

THE DAKO GROUP, Troy, Michigan

Executive Assistant for Volkswagen of America 2003-2004

Managed complex schedule of executive director and other service and quality department managers. Provided administrative support to team employees and leaders. Prepared various reports, presentations, and other documents for senior-level management meetings. Worked closely with department managers and related staff to stay abreast of ongoing and upcoming projects. Performed various daily duties, including preparation of check requests and expense reports.

• Interfaced at senior management level with VW AG, VW Mexico and Volkswagen of America, as well as with other group companies.

• Attended and participated in direct report staff meetings.

BUSINESS NEWS PUBLISHING, Troy, Michigan

Billing Coordinator 2000-2003

Coordinated and verified outgoing billing for 41 publications and magazines. Input billing information for assigned publications. Held responsibility for effectively and accurately meeting set billing deadlines on monthly basis. Processed and managed new accounts and handled billing for outside publications.

• Entered and oversaw billing for list rental orders sold.

• Created new accounts with information for new advertisement and agencies.

ADDITIONAL EXPERIENCE

ERICH KURZ COMPANY, Metzingen, Germany, Business Secretary, Executive Assistant, 1992-2000. Worked effectively and independently under ongoing pressure to simultaneously meet demands of four executives while maintaining exceptional customer service. Managed executive and company correspondence. Scheduled appointments and negotiated offers from vendors. Processed incoming and outgoing invoices and managed additional assigned duties. Filed internal and external inquiries. Scheduled meetings with engineers and architects and set up appointments with customers to meet with craftsman. Prepared reports, offers, and other documents. Screened and prioritized incoming phone calls. Hosted visitors, including engineers, architects, and customers.

EDUCATION

BRIDGE BUSINESS COLLEGE, Sydney, Australia

Degree in Business English, 1997

PROFESSIONAL DEVELOPMENT

Practical Training Program, Business Management, 1992-1995

COMPUTER SKILLS

Microsoft Office Suite, PCAS Trade Worker Program, Oracle

LANGUAGES

Fluent in English and German.

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